08-07-2020 03:54 PM
This is happening to 360 videos while they are rendering. I think a regular video worked fine but I cleared my camera and cloud trying to fix this thinking it was space, which I have plenty of on my phone. While the percentage is going up, somewhere along the way I get the error message, even when trying to do very small segments to try and get it to just export something.
08-07-2020 06:26 PM - edited 08-07-2020 06:27 PM
Thank you for the details. @mkirkman
If you have access to another device, kindly test if you will be able to work with the 360 files.
We'll have this shared with the team for further checking.
We'll post back for updates.
08-22-2020 01:34 PM
08-23-2020 12:56 PM
08-24-2020 06:23 AM - edited 08-24-2020 06:24 AM
Sorry about that @pmdrummer
The fact that you already had a talk with support tells me that I may not be able to help much more. I don't know the devices that you used but 360 being a heavy format it could be that your device isn't performant enough. I personally do 360 editing only on an iPhone X.
Same thing with Android, it requires a certain chipset to work.
08-24-2020 09:14 AM
I have been using an iPhone XS Max 256GB (with about 180GB free) and as you know (I started this thread) I (still) can't get a clip longer than about a minute to render without the oops something went wrong message.
To save you asking again, I'm using iOS 13.6.1, the GoPro app v 6.18.1 on my iPhone XS Max (MT532B/A) (rendering also doesn't work on my 10.5" iPad Pro (MPHG2B/A) running iPadOS 13.6.1, the latest version of your app and I have about 100GB of 256GB free). Whilst these are not the latest models, they offer almost the same performance as the current models and should be able to run this software with ease. I haven't had any problems with other apps some of which are very resource intensive.
As the manufacturer of a "premium" product surely you can do better than this. All your advertising is based on how easy it is to produce edited, rendered videos using mobile apps. When I first posted about the issues I was having, I thought it was just me but it seems widespread on both iOS and Android. I can't be alone in thinking that this really isn't good enough.