06-23-2020 01:22 AM
I just tested on beta 6.16 to render a keyframes 360 video on my iPhone X and it was working well.
However it was a 40 sec file - 5.6k 30 fps - so far from a 24 minutes file for sure.
06-23-2020 01:28 AM
The issue is with Android phones. I borrowed an iphone to render my videos and the app (version 6.15) worked just fine.
So people for now the only solution for Android users is to borrow an iPhone to do your work. :)
Hopefully the android issue will be solved soon!
07-28-2020 02:53 PM
Hello, @mttech. Do you have the latest version of the App installed? Also, which OS version is your devices running on?
Is the issue true with all 360 media? Does the resolution setting matter? There are troubleshooting steps here that will help resolve the issue. Have a go at them and let us know how it works out. Thanks!
07-28-2020 03:08 PM
Latest IOS and Latest IPAD OS
Brand new GoPro Max With latest firmware.
It seems anything over 8-10 minutes causing this issue.
Unacceptable issue, i would have thought you guys would have tested this in development, also STILL no Live capability for 360 video
07-29-2020 10:24 AM - edited 07-29-2020 10:46 AM
Hello @mttech. I'm also using an iOS mobile device (iOS 13.5.1) and unable to replicate the issue on my end. I recorded a 10-minute MAX 360 video, with 5.6K 30FPS video resolution, then downloaded it to the GoPro App (v6.18). Since the media was chaptered, it saved two segments; 8:02mins and 1:57mins video.
Anyhow, I was able to reframe then render the media into the app and save it into my local Photos folder.
Additionally, we have recently released v6.18 version of the GoPro App. If you haven't installed this update yet, please make sure to get the latest version of the app.
If you continue to experience issues with rendering your 360 media, we'd like to gather a few more details to help us isolate the problem. Could you please tell us your workflow, video resolution used, iOS version, and the GoPro App version installed?
You may also share with us a screenshot or screen recording showing the issue so we can look further into the details.
As for 360 live streaming to social platforms, we appreciate your feedback and hear your concerns. We'll relay this information to the team in charge.