07-06-2020 12:58 PM
After cutting and editing the 360 video views, I can't render the video (saving it in the app). I tried several times, with different videos. I tried uninstalling the application from my phone but the problem persists. The notification message is as follows: "Let's try again: a problem occurs when rendering the video." I hope you can help me, thank you!
07-06-2020 01:11 PM
What phone/OS version are you using?
Do you experience the same when trimming regular videos?
Please try clearing the cache for the GoPro app in your device's settings under the "Applications" section.
Let us know how it goes.
07-07-2020 12:15 PM
Can you help us with the following information: Camera version, GoPro App version, phone and OS version.
Do you have access to another phone?
Would you be able to test if the same happens?
07-13-2020 05:56 AM
I tried with another Android smartphone but I could not download the video because the mobile phone memory was insufficient.
Since it was not my phone, I could not delete the data.
On my mobile phone, the problem persists.
Camera version: GoPro MAX
GoPro App Version: 6.16.1(9239)
Phone: HTC ONE M9
OS version: Android 7.0
07-13-2020 06:16 AM
- Kirin 980 or newer
- Qualcomm Snapdragon 845 or newer
- Exynos 9810 or newer
It seems like your phone is a bit lower Qualcomm MSM8994 Snapdragon 810 (20 nm)