GoPro IOS app connection

[peppystar6555]

Ever since the new app upgrade for the GoPro app, when you tap on "Add a camera" this message pops up "Bluetooth Is Off: Turn on bluetooth in your iphones Settings, then try connecting to your GoPro again". My iPhones bluetooth is on during this and i am sure of it. The GoPro that I am trying to connect is a GoPro HERO Session and it does not seem to have any options for connecting via bluetooth. I am able to turn on the wifi pairing and then connect to the gopros wifi in the iphone's wifi settings. But this does not get me anywhere since the gopro app still prompts me to connect with bluetooth. What can i do? 

[aragon1006 · Accepted solution]

Hi @peppystar6555

What phone and OS version are you using?

Please make sure that everything is up to date. (camera, app, phone) 

For reference, you may check Troubleshooting GoPro App Connectivity Issues

If it's still the same, please reach out to our Support Team.
They are available by phone or chat through https://gopro.com/help/ContactUs
 

Thanks!

Ej

[aragon1006 · Accepted solution]

Hi @peppystar6555

What phone and OS version are you using?

Please make sure that everything is up to date. (camera, app, phone) 

For reference, you may check Troubleshooting GoPro App Connectivity Issues

If it's still the same, please reach out to our Support Team.
They are available by phone or chat through https://gopro.com/help/ContactUs
 

Thanks!

Ej