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Sightseer
Posts: 1
Accepted Solution

GoPro Hero5 black won‘t connect

i used my gopro few months ago...

i want to connect it with my new iphone xs but no chance.
in the gopro app it find my camera, on the gopro it looks connected but in the app it tells Don‘t connected. what can i do?

the same thing on ipad, iphone 5c and on a other phone.
The gopro Wifi is still on and it find them on the phones, connection as a Wlan NO...

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GoPro
Posts: 5,840

Re: GoPro Hero5 black won‘t connect

@fastshore58531, typically, the connection issue between camera and GoPro App can be resolved by resetting the Wi-Fi settings. Please follow these troubleshooting steps accordingly: 

  1. Remove your camera entry from the GoPro App's history. 
    • Android: Open GoPro App. Press and hold the image of the camera and delete the entry from your camera history. 
    • iOS: Open GoPro App. Tap the pencil icon in the top-left corner of the Camera menu page. Tap the red X icon to delete the camera entry from your app’s history.  
  2. Reset your camera’s Wi-Fi settings using the instructions here.
  3. Delete the GoPro camera under the Bluetooth and Wi-Fi entries in your mobile device’s settings before attempting to re-pair to your GoPro using the instructions here.

Hopefully this helps!

 

Ann

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All Replies
Highlighted
GoPro
Posts: 5,840

Re: GoPro Hero5 black won‘t connect

@fastshore58531, typically, the connection issue between camera and GoPro App can be resolved by resetting the Wi-Fi settings. Please follow these troubleshooting steps accordingly: 

  1. Remove your camera entry from the GoPro App's history. 
    • Android: Open GoPro App. Press and hold the image of the camera and delete the entry from your camera history. 
    • iOS: Open GoPro App. Tap the pencil icon in the top-left corner of the Camera menu page. Tap the red X icon to delete the camera entry from your app’s history.  
  2. Reset your camera’s Wi-Fi settings using the instructions here.
  3. Delete the GoPro camera under the Bluetooth and Wi-Fi entries in your mobile device’s settings before attempting to re-pair to your GoPro using the instructions here.

Hopefully this helps!

 

Ann