Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Mobile
Reply
Tourist
Posts: 1

Re: GoPro Hero 9 Black cannot be connected to Mac OS

[ New ]

Image Capture default app on the my M1 2020 macbook pro with Big Sur Mac OS did the trick. Not sure why it wouldn't show in "finder" app, and or disk utility as an actual disk especially since it's reading a SD card inside the actual go pro???!!!! 

However with "MTP" selected as a "connection" vs. "go pro subscription" this def did the trick. ✅✅✅

Sightseer
Posts: 1

Re: GoPro Hero 9 Black cannot be connected to Mac OS

[ New ]

This REALLY sucks!!!

Get this fixed! Soon! Or all my friends and myself will return our recent GoWTF camera purchases... and tell all our other friends to avoid this product!

GoPro
Posts: 24,475

Re: GoPro Hero 9 Black cannot be connected to Mac OS

[ New ]

Hi @mikes47138

 

Do you have the camera set to MTP?

Check out Camera is not Recognized when Plugged into a Computer USB Port

 

Thanks!

Ej

Sightseer
Posts: 2

Re: GoPro Hero 9 Black cannot be connected to Mac OS

[ New ]

So very frusttrating...

Hero 9 Black

settings: MTP

 

Quick shows that there is a "Connected Device" it knows it is a camera and displays "GoPro Camera" below but cannot id the camera name nor can it see any of the files on the camera.  This happened with my last GoPro Cam as well.  

 

What ids the fix? I need the files offloaded asap!

 

macOS Catalina version 10.15.7

Screen Shot 2021-04-07 at 9.04.54 AM.png
Sightseer
Posts: 2

Re: GoPro Hero 9 Black cannot be connected to Mac OS

[ New ]

The mac "photos app" is able to see them and offload but I have premium subription with GoPro and want to use there app.  please help!!!!

Screen Shot 2021-04-07 at 9.16.02 AM.png
GoPro
Posts: 18,440

Re: GoPro Hero 9 Black cannot be connected to Mac OS

[ New ]

Hello, @rockystar36026. The Quik for desktop app is no longer in development. While some functions of cameras may work with Quik for desktop, we have not provided any updates to the program prior to the release of the HERO8 Black and therefore we are unable to determine what features will work, what won't, and what consistency you may get with HERO8 Black, HERO9 Black, and MAX cameras. 

 

You may explore other programs that can be used to view and edit your GoPro footage. If you have a compatible mobile device, you may also download the GoPro Quik. It will allow you to import, view, and edit your media.