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Sightseer
Posts: 2

GoPro Hero 7 video shows on camera screen but won't show or download to computer or app

On a GoPro Hero 7, My videos from this weekend play on camera screen, but do not appear when connected to app or computer.  Older videos do appear on app/computer, but not the new videos.  Help please!

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GoPro
Posts: 5,909

Re: GoPro Hero 7 video shows on camera screen but won't show or download to computer or app

Hi @snowysurf08736,

 

Can you please try this?

Turn on your camera before connecting it to your computer. 

 

 

Open GoPro Quik then check all your files manually. 

 

Some of them might have incorrect time and date. 

 

 

Regards,

-Jay

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Sightseer
Posts: 2

Re: GoPro Hero 7 video shows on camera screen but won't show or download to computer or app

Jay,

 

That did not fix the issue.  I tried taking the SD card out and inserting that into my computer.  The files do not appear to be on the SD card either.  However, they still do play back on the camera. 

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GoPro
Posts: 10,233

Re: GoPro Hero 7 video shows on camera screen but won't show or download to computer or app

Hello @snowysurf08736. It is odd for the files to be viewable on the camera and not on the computer. Were those files of regular recording? Which SD card are you using? Is it among the recommended SD cards