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Tourist
Posts: 3
Accepted Solution

GoPro Hero 7 black and Google Pixel 2

I just got my GoPro Hero 7 black and the first thing I wanted to do was updating the software. But neither the softwareupdate via the GoPro app worked, nor the manunal updated via the micro SD card.

 

I am using an 

Google Pixel 2 XL

Android version 9

and a GoPro Hero 7 black on the software version 1.0

 

The camera does connect to the phone but when trying to do the update the app always tells that the camera WiFi is to weak, even when both devices are right next to each other. In addition, I can't see the pics or vids I have taken in my app. The screen mirroiring doesn't work either.

 

I've already tried some of the ways mentioned in the Support Hub, like

- reinstalling the app

- deleting the gopro from the bluetooth and the wifi list

- resetting connections in the camera menu

- resetting the whole camera software

 

Any advice? 

Cheers


Accepted Solutions
GoPro
Posts: 7,967

Re: GoPro Hero 7 black and Google Pixel 2

Hello @jang85385

 

As @andrews63 mentioned, the instructions for manual update might be wrong (depending on which computer you are using). Please make sure that you are copying the extracted UPDATE folder to the root of your SD card. We found out recently that when you are using a Mac, instructions are correct, but the same instruction appears wrong on a Windows computer. Our team is working to get the instructions corrected. 

 

Let us know how it works out with the manual update. We would love to hear back from you. 

 

Thanks, 
Marius

View solution in original post


All Replies
GoPro
Posts: 7,967

Re: GoPro Hero 7 black and Google Pixel 2

Hello @jang85385

 

Appreciate you trying out the steps using different devices. Let us do the update another way. Below are the steps in order to perform a manual update for your new camera. 

  1. Go to the Update page and choose your HERO7 camera.
  2. Under "Other ways to update" at the base of the page, click "Update your camera manually."
  3. Enter your Serial Number and other requested information, click Next Step.
  4. Click "Download Update."
  5. Click "Click here to download firmware."
  6. Follow the steps on the screen for detailed instructions for your operating system. 

Make sure that your camera is fully charged and that the SD card is formatted prior to updating. We have a list of recommended SD cards here. Once the update is done, pair your camera with the phones and see if you can access the different camera features. We would love to hear back from you. 

 

Best regards, 
Marius

Tourist
Posts: 3

Re: GoPro Hero 7 black and Google Pixel 2

Hello Marius @mariustanya

 

Thank you for the advice. I did exaxtly what you described but the software on the camera does not update. There is no reaction to the files on the SD card. The SD card used is on the list of recommended cards. 

 

I tested @niceboost88257's approach.

 

Switching the Wifi band to 2,4 on the camera and the phone seemed to work, but the update stops, always at the same percentage, due to "connection loss".

 

Anything else I can do?

 

 

 

 

Nomad
Posts: 134

Re: GoPro Hero 7 black and Google Pixel 2

@jang85385,

One thing to note, the instructions on gopro website for manual update are wrong (well documented and why they don't update them is a bit strange). Are you copying the whole update folder to root of the sd card, and not just the update files as the instructions incorrectly say.
GoPro
Posts: 7,967

Re: GoPro Hero 7 black and Google Pixel 2

Hello @jang85385

 

As @andrews63 mentioned, the instructions for manual update might be wrong (depending on which computer you are using). Please make sure that you are copying the extracted UPDATE folder to the root of your SD card. We found out recently that when you are using a Mac, instructions are correct, but the same instruction appears wrong on a Windows computer. Our team is working to get the instructions corrected. 

 

Let us know how it works out with the manual update. We would love to hear back from you. 

 

Thanks, 
Marius

Tourist
Posts: 3

Re: GoPro Hero 7 black and Google Pixel 2

@andrews63

 

Thank you for pointing that out. I contacted the support chat and they told me the same. Idk why they don't update the instructions or at least include both possibilities...

 

Anyway, case solved =)

GoPro
Posts: 3,505

Re: GoPro Hero 7 black and Google Pixel 2

 

Hi @jang85385,

 

Glad to know that!

 

-Jay