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Sightseer
Posts: 1

Re: GoPro Hero 7 App connection problems Android

[ Edited ]

I have the same Issue, I have the Huawei p20.   The GoPro app just states that it cannot pair at this time.
I try to connect via the native Bluetooth app on the phone, it finds the Camera but won't pair.
It seems strange that the GoPro has a Bluetooth password, but when attempting to pair the camera and phone i'm not asked at any point for the Bluetooth password

 

What is also interesting is that I had a Hero 6 and Hero 7 black, as well as a fusion sent to me from GoPro for a project Im working on and NONE of them connect to the app on my phone

GoPro
Posts: 4,572

Re: GoPro Hero 7 App connection problems Android

 

HI @stewm2253

 

I have just paired a P20 with a HERO6 Black and a HERO7 Black and it has paired fine.

Which country are you located?

Have you tried changing the Wi-Fi band? (if purchased in an applicable region) has the option to select the Wi-Fi band to 5GHz or 2.4GHz.

Preferences> Connections> Wi-Fi Band

 

Let us know how it goes.

 

Thanks!

Ej