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Reply
Tourist
Posts: 3

Re: GoPro Hero 7 App connection problems Android

Hello @andrews63 ,

 

I tried this and it turned out that my phone cannot connect via bluetooth because "there is an incorrect PIN or key". But I never typed any key while connecting to bluetooth. I hadn´t even the chance for this.

 

Thanks for replying!

GoPro
Posts: 5,531

Re: GoPro Hero 7 App connection problems Android

 

Hi @luish0211

 

What version is your camera on?

The HERO7 Black does not ask for a Bluetooth PIN when connecting unlike older models.

 

Try resetting the camera's Wi-Fi information then proceed with the pairing process listed below. 

Preferences > Connections > Reset Connections

  1. Open the GoPro App:
    • Your App should start searching for your camera.
  2. Pick up your camera: 
    • Power on your camera.
    • Open the utility drawer by swiping from the top to the bottom of the touch display, then select "Preferences."
    • Select "Connections" and then tap on "Connect Device."
    • Tap on "GoPro App" to put your camera in pairing mode.
    • At this point, you can tap on the "i" icon in the top right corner to see your WiFi name and password.
  3. Go back to the GoPro App:
    • You should see "We Found Your GoPro" and a blue "Connect" button. Tap on connect.
    • You will see a section to change your camera's name, or you can tap on the bottom button to leave the name as it is.
    •  Once a name is set your GoPro App will show a live preview of your camera. You're all set!

 

Let us know how it goes.

 

Thanks!

Ej

Sightseer
Posts: 1

Re: GoPro Hero 7 App connection problems Android

dude, all this you are saying about - is just about ANDROID devices ! I cannot even connect my hero 7 black to mob app, even to update the software for my goPro from app. I needed to do that from my laptop (because on my desktop windows 8 is runnung - doesn't support new version of Quik) with windows 10 on it (just that windows can run new Quik 2.7).
I also had problems when my goPro DISABLE my wifi internet on my mobile - WHY IS THAT HAPPENING? of course, than i have problem to connect both devices (bluetooth turned on on my mobile).
I really believe that goPro is made just for IOS users, such a silly and rude behavior from one company. Really thinking about for returning back this product, really dissapointed !

Hiker
Posts: 8

Re: GoPro Hero 7 App connection problems Android

My main reason to buy the Hero 7 black was becasue of live streaming and that is not working.
The Camera is great but the LIVE streaming is not working - i would use it for local television
and I am really dissapointed  - it would be nice if they say we know its a problem and we
are working on a fix for the android app - but now they do sale Hero 7 black to android
users that will be dissapointed.   They should look on how the app is working on the
Terradek Vidiu - even if this does not have a android app you can configure the device
with a regular browser so no problems - tobad it looks like false advertisement until
the app ar fixed because I think the camera is OK.

GoPro
Posts: 5,531

Re: GoPro Hero 7 App connection problems Android

 

Hi @bojak03 @filipstadler

 

If you haven't already, please do the update manually. 

Please follow this link: https://gopro.com/update/hero7-black

Instructions are listed after the email address and serial number page.

 

This may also help in clearing out the connection issue

When your phone connects to the camera via the app, it will disconnect from your current connection(ex. home Wi-Fi) and switch to your camera's Wi-Fi name.

 

We are continuously updating the app both on the Android and iOS platform.

 

Should you continue to experience the same, please reach out to our Support Team to move forward with this concern.

https://gopro.com/help/ContactUs

 

Regards,

Ej

 

 

Hiker
Posts: 8

Re: GoPro Hero 7 App connection problems Android

My Hero7black is working - so its also updated with the 01.51 Camera firmware - its the android stream app that
does not work on any android device I have.  Infact I have not head about anyone who have it working on android ?

GoPro
Posts: 3,505

Re: GoPro Hero 7 App connection problems Android

Hi @filipstadler,

 

Have you tried following the steps above?

 

If you already did please check with our customer support team. 

 

They might have a suggestion or resolution.

 

 

Regards,

-Jay

Hiker
Posts: 8

Re: GoPro Hero 7 App connection problems Android

I have done update to 01.51 via the app but also tried the manuel update with UPDATE folder on the SD card
and that also ended with a fine checkmark so the Camera is working fine  but none of my android devices is
working using the LIVE - it just crash and I have filed the repport it just return to the app where I can
reconnect to the camera wifi wokring best on 2.4Ghz band.  I dont even get to where I can setup
the rtmp stream etc.

I have found no way to get support for a solution - but I have head form no one its working on android
evey one give up - but I am open for suggetions ;)  Maybe someone outsite GOpro would make a
android solution if gopro cant fix the problems.