01-10-2019 05:44 AM - edited 01-10-2019 05:48 AM
I have the same Issue, I have the Huawei p20. The GoPro app just states that it cannot pair at this time.
I try to connect via the native Bluetooth app on the phone, it finds the Camera but won't pair.
It seems strange that the GoPro has a Bluetooth password, but when attempting to pair the camera and phone i'm not asked at any point for the Bluetooth password
What is also interesting is that I had a Hero 6 and Hero 7 black, as well as a fusion sent to me from GoPro for a project Im working on and NONE of them connect to the app on my phone
01-10-2019 03:08 PM
I have just paired a P20 with a HERO6 Black and a HERO7 Black and it has paired fine.
Which country are you located?
Have you tried changing the Wi-Fi band? (if purchased in an applicable region) has the option to select the Wi-Fi band to 5GHz or 2.4GHz.
Preferences> Connections> Wi-Fi Band
Let us know how it goes.
01-24-2019 08:47 AM
01-24-2019 10:28 AM
02-02-2019 06:04 PM - edited 02-02-2019 06:05 PM
Android App doesn't work on Google Pixel 3 XL
The app finds Hero 7 but when I press "Connect"
I'm getting "We Can't connect to Your GoPro"
The camera was successfully updated to the latest software version.
The phone is also the latest version (Android 9)
2.4 GHz, Reset - done
02-07-2019 03:37 PM
My colleague encountered that and this might sound basic but restarting the phone and unpair and pair the camera worked.
Please let us know if that will work.
02-18-2019 01:45 AM
I've tried all (I think) solutions presented in this thread, but still no luck connecting my Huawei P9 to a Hero 7
For info, with an iPhone 6 it work perfect.
So Huawei not really compatible?