Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Mobile
Reply
Highlighted
Sightseer
Posts: 1

Re: GoPro Hero 7 App connection problems Android

[ Edited ]

I have the same Issue, I have the Huawei p20.   The GoPro app just states that it cannot pair at this time.
I try to connect via the native Bluetooth app on the phone, it finds the Camera but won't pair.
It seems strange that the GoPro has a Bluetooth password, but when attempting to pair the camera and phone i'm not asked at any point for the Bluetooth password

 

What is also interesting is that I had a Hero 6 and Hero 7 black, as well as a fusion sent to me from GoPro for a project Im working on and NONE of them connect to the app on my phone

Highlighted
GoPro
Posts: 18,492

Re: GoPro Hero 7 App connection problems Android

 

HI @stewm2253

 

I have just paired a P20 with a HERO6 Black and a HERO7 Black and it has paired fine.

Which country are you located?

Have you tried changing the Wi-Fi band? (if purchased in an applicable region) has the option to select the Wi-Fi band to 5GHz or 2.4GHz.

Preferences> Connections> Wi-Fi Band

 

Let us know how it goes.

 

Thanks!

Ej

Highlighted
Tourist
Posts: 2

Re: GoPro Hero 7 App connection problems Android

Hero 7 White will not work with Gopro app and a Galaxy A8. I have tried all the support and help options. 

 

Is anyone at Gopro owning up to this outrageous fiasco? 

Highlighted
GoPro
Posts: 18,492

Re: GoPro Hero 7 App connection problems Android

 

Hi @fireypike78881

 

What error message are you getting?

Have you tried changing the Wi-Fi band?

To isolate the issue, try pairing it to a different phone.

 

For reference: Troubleshooting GoPro App Connectivity Issues

 

Thanks!

Ej

Highlighted
Tourist
Posts: 2

Re: GoPro Hero 7 App connection problems Android

Thanks. I calmed down. Rebooted everything. Had a good night sleep. And tried again. So far so good. I'm impressed. It really can take a beating, and it bounced. A couple of times.
Highlighted
Sightseer
Posts: 1

Re: GoPro Hero 7 App connection problems Android

[ Edited ]

Android App doesn't work  on Google Pixel 3 XL

The app finds Hero 7 but when I press "Connect"

I'm getting "We Can't connect to Your GoPro"

 

The camera was successfully updated to the latest software version. 

The phone is also the latest version (Android 9)

 

2.4 GHz, Reset - done

Highlighted
GoPro
Posts: 6,097

Re: GoPro Hero 7 App connection problems Android

Hi @dmytror78653,

 

My colleague encountered that and this might sound basic but restarting the phone and unpair and pair the camera worked. 

 

Please let us know if that will work. 

 

Regards,

-Jay 

Highlighted
Sightseer
Posts: 1

Re: GoPro Hero 7 App connection problems Android

Hi,

 

I've tried all (I think) solutions presented in this thread, but still no luck connecting my Huawei P9 to a Hero 7

For info, with an iPhone 6 it work perfect.

So Huawei not really compatible?