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Tourist
Posts: 3

GoPro Hero 7 App connection problems Android

Hey everybody,

 

I bought my gopro 7 yesterday and I can´t connect it to the App. I have an Huawei with the Android 6.0 Software. I tried everything on the troubleshooting website from GoPro, like changing from 5 to 2,5 GH, disable security apps, etc. Does somebody has an idea what else could be changed? 

Thanks

Luis

GoPro
Posts: 5,947

Re: GoPro Hero 7 App connection problems Android

 

Hi @luish0211

 

What specific error are you getting?

What is the model of your Huawei phone?

Have you tried pairing it with a different phone?

 

Other troubleshooting steps you may try are:

Uninstalling/reinstalling the app.

Resetting the WiFi settings.

Then try pairing the camera and the phone again.

 

Also, please check the what version you have for the GoPro app.

 

Thanks!

Ej

 

Tourist
Posts: 3

Re: GoPro Hero 7 App connection problems Android

Hey aragon 1006,

 

the error is "something went wrong, please try again later".

I´ve got the Huawei mate S.

I didn´t try it with another phone because I don´t have the option right now.

I updated the GoPro, so it has the latest version

I also tried the other troubleshooting steps but nothing works..

 

Is there anything else I can try?

 

Thank you for your quick answer!

 

Luis

GoPro
Posts: 3,505

Re: GoPro Hero 7 App connection problems Android

 

Hi @luish0211,

 

Please try to contact our customer support team via phone or chat. 

https://gopro.com/help/ContactUs

 

They might be able to assist. 

 

Just prepare your serial number and SD card brand and model.

 

Thanks,

-Jay 

 

 

 

 

 

Nomad
Posts: 126

Re: GoPro Hero 7 App connection problems Android

@luish0211,

Please try the following.

Turn on bluetooth on your phone.
Pair the phone via bluetooth first (if you have already done this try deleting the pairing and repairing to make sure connection is clean)

On camera ensure wifi frequency is set to 2.4ghz ( I know you say you've done this but best to check)

On camera select connection>gopro app. It will then start to pair and show you an ssid and a password.

On you phone, in wifi settings manually connect using ssid and password shown on phone. Hopefully your phone should then say connected(no internet)

No on the app on the phone select the menu and camera option.

if your camera isn't shown on the screen then Click on the + in the top right hand to add a new device. It should then find the camera and show it with the little wireless symbol as blue.

To be sure if your camera is listed then delete and re-add as above, this will make sure it's a clean connection over 2.4ghz.

Hopefully you should then be able to select the camera and see live preview/change settings.
Hiker
Posts: 8

Re: GoPro Hero 7 App connection problems Android

The app is working and the phone does make a ip connecion with the gopro (no internet and on 2.4ghz)

but if I try LIVE I can't setup rmtp as it just stops the app - also while the phone is connected to
the gopro it does not have acces to the internet so this does not permit any apps on the phone to acces the
internet while its connected to the gopro - thats a problem because I need the phone to work
as the hotspot/internet gateway maybe even using vpn routing to a known ip adress destionation
of the rtmp data but is it in any way possible to assing known wifi hotspos ?

I have also a Teradek device for streaming this can be assigned to a wifi and from a app/web browser
I can setup the rtmp destination and start/stop streaming - but it works even using vpn etc. but
if the gopro app limits connection to between the phone and the internet - but the phone cant access
the internet because it using a wifi connection without a internet its problem, no app can acces the internet.
But does use 2.4ghz wifi connection

I tried using my sons ipad - and using the S5 android as regular hotspot/gateway and that was
working even using 5Ghz but there must be more than one problem with the adroid app solution?


 


@andrews63 wrote:
@luish0211,

Please try the following.

Turn on bluetooth on your phone.
Pair the phone via bluetooth first (if you have already done this try deleting the pairing and repairing to make sure connection is clean)

On camera ensure wifi frequency is set to 2.4ghz ( I know you say you've done this but best to check)

On camera select connection>gopro app. It will then start to pair and show you an ssid and a password.

On you phone, in wifi settings manually connect using ssid and password shown on phone. Hopefully your phone should then say connected(no internet)

No on the app on the phone select the menu and camera option.

if your camera isn't shown on the screen then Click on the + in the top right hand to add a new device. It should then find the camera and show it with the little wireless symbol as blue.

To be sure if your camera is listed then delete and re-add as above, this will make sure it's a clean connection over 2.4ghz.

Hopefully you should then be able to select the camera and see live preview/change settings.

 

Nomad
Posts: 126

Re: GoPro Hero 7 App connection problems Android

Once the phone/app has established connection it can communicate just via bluetooth, so can re-establish Internet to a wifi hotspot or via data over the cellular network. Not sure why your's isn't wokring.

1st question, if we ignore live streaming for a moment, when you connect via the app is it working fully, eg can you live preview, can you change setting, stop/start recording etc.

2nd question, are you pasting the rmtp url and livefeed code into the rmtp field (it needs both to work).

Hiker
Posts: 8

Re: GoPro Hero 7 App connection problems Android


@andrews63 wrote:
Once the phone/app has established connection it can communicate just via bluetooth, so can re-establish Internet to a wifi hotspot or via data over the cellular network. Not sure why your's isn't wokring.

1st question, if we ignore live streaming for a moment, when you connect via the app is it working fully, eg can you live preview, can you change setting, stop/start recording etc.

2nd question, are you pasting the rmtp url and livefeed code into the rmtp field (it needs both to work).



1) Yes the android app is working fully on the Galaxy S5 neo.

When its working - the app does connects via the wifi to the network the hero7 app makes.
but this also turn off the hotspot on the phone and the result is a phone with no internet
access even if the mobile data is on.

2) on both the android asus tablet and my samsung galaxy S5 the live stream setup is not possible
because it just crash/stops - so its not because of a wrong rtmp url as this not even possible to setup.

I have tried uninstall and reinstall - I have tried to delete both bluetooth and wifi.

I have also tryed to turn of the wifi and enable hotspot sharing and then start the app but this
does connect to the phone via the gopro wifi and disable the hotspot :(

I have tried without activating the hotspot share and wifi - but the app the connect with hero7 via the wifi but
the phone then belive it internet access should go via the hero7 wifi network 10.x.x.x

Its not the same when i use my sons ipad - this did give me permission to 5g wifi and the rtmp setup and
a option to select what wifi/hotspots to use - it would be nice if this was saved in the gopro and livestream
was possible to select live stream the gopro but this is not possible in the gopro firmware