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Sightseer
Posts: 2

GoPro Hero 6 1080p 240fps suddenly failed to save onto the GoPro app on my iphone 6s?

It worked a few days ago for me, but today it's suddenly stopped working. I didn't update my GoPro or iphone, and didn't change any settings. It shouldn't be file size either, because even 1 second videos failed to save... All other resolutions seem fine. 

 

I've unpaired and repaired my camera and phone, I've turned them off and on, and I've checked for any new updates. It's fully coverting, but fails at the saving stage, and I have more than enough storage on my phone. 

 

I don't know what is going on? If it's a sudden software issue or a bug in the app, please do an update? 

 

Does anyone have any suggestions? 

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GoPro
Posts: 6,097

Re: GoPro Hero 6 1080p 240fps suddenly failed to save onto the GoPro app on my iphone 6s?

 

Hi @spirycave43063

 

iPhone 6s can't handle 240 FPS files. 

I think you used 120 FPS before or if you we're able to save them before it might be a short clip. 

 

Please try to lower you FPS and check if same issue will occur. 

 

Regards,

-Jay 

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Sightseer
Posts: 2

Re: GoPro Hero 6 1080p 240fps suddenly failed to save onto the GoPro app on my iphone 6s?

Hey! I am able to download a 15 second video 1080p 240fps I took a few day ago (I just tried again just now). It downloaded fine. 

 

However, I am unable to download any of the 1080p 240fps videos I took today... Even when they're much shorter. So I don't think that's the issue here... Maybe I changed some settings but I don't remember doing that, and I can't find what I changed. 

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GoPro
Posts: 6,097

Re: GoPro Hero 6 1080p 240fps suddenly failed to save onto the GoPro app on my iphone 6s?

 

Thanks for letting me know @spirycave43063

 

 

Have you tried uninstalling and reinstalling your app? 

 

By the way I would like to suggest to contact GoPro Customer Support. 

They can check that for you and will create a case if it needs further investigation. 

 

They are available via phone or chat: https://gopro.com/help/ContactUs

 

Regards,

-Jay