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Tourist
Posts: 7

GoPro Black 7 and IPhone X on IOS 12.4.1 will not connect to GoPro App

[ Edited ]

I cant get the Go Pro App to pair with Go Pro Black 7 - tried everything, read numerous helps and nothing.

 

I have 

reset connections

Deleted Wifi and Bluetooth from my iphone

Tried the 2.4Ghz Wifi setting

 

Go to the app it finds the camera I get a message to pair via Bluetooth

Camera shows connection successful - and then I get the circles of doom and eventually the message comes up saying pairing failed.

When I go to settings on my phone both the wifi and bluetooth are there 

 

What am I missing? Any help would be appreciated

 

Highlighted
Sightseer
Posts: 1

Re: GoPro Black 7 and IPhone X on IOS 12.4.1 will not connect to GoPro App

I have the same problem. 😕
Highlighted
Tourist
Posts: 7

Re: GoPro Black 7 and IPhone X on IOS 12.4.1 will not connect to GoPro App

I have now updated the ios to 13.1.2

Stillgetting the same issue.

Highlighted
Tourist
Posts: 1

Re: GoPro Black 7 and IPhone X on IOS 12.4.1 will not connect to GoPro App

[ Edited ]

Das gleiche  mit iOs 13 und Hero 7 Silver...
Kamera wird in der App gefunden, aber eine Verbindung kann nicht hergestellt werden! Es gibt auch keine Möglichekit das Passwort einzugeben.
Bitte um support! 

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GoPro
Posts: 11,612

Re: GoPro Black 7 and IPhone X on IOS 12.4.1 will not connect to GoPro App

Hello Everyone, 

 

Please make sure that your phones are updated to the latest OS version (iOS 13.1.2) and that you have the latest version of the GoPro App (v6.1) installed as well. After the updates, restart your phone and try pairing with the camera again. Connectivity should be working this time. 

 

If the issue persists, reset Wi-Fi connection by forgetting GoPro first from the list of Wi-Fi networks on your phone settings and and deleting it from the list of Bluetooth devices. 

 

Let us know how it works out. Thanks!

Highlighted
Tourist
Posts: 7

Re: GoPro Black 7 and IPhone X on IOS 12.4.1 will not connect to GoPro App

No still have the same issue - Pairing Failed

 

Iphone is on 13.1.2

App is 6.1

I have removed wireless and bluetooth from the iphone and rebooted 

 

Put camera into connection >Connect Device > GoPro App

Opened App 

Camera was found

Asked to Pair

Camera showed Connection Successful

App says Pairing Failed

 

This is not the best experience I've ever had after being recommended the Black7 

 

 

 

 

Highlighted
Sightseer
Posts: 3

Re: GoPro Black 7 and IPhone X on IOS 12.4.1 will not connect to GoPro App

Same
Highlighted
GoPro
Posts: 11,612

Re: GoPro Black 7 and IPhone X on IOS 12.4.1 will not connect to GoPro App

Hello @morrismadhouse and @loyaldawn26426. Have you been able to restart your phone after doing the updates?