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GoPro Apps for Mobile
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Tourist
Posts: 3

Re: GoPro Apps for Mobile Help Guide

The issue is not a connection issue but a compatibatibility issue. Phone is One Plus 2 with android version 6.0.1. Is there an android version that is compatible with this phone? Thank you very much

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Explorer
Posts: 12,851

Re: GoPro Apps for Mobile Help Guide

You need Android 7.0 or newer.
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Tourist
Posts: 3

Re: GoPro Apps for Mobile Help Guide

oohh.... Smiley Frustrated

Spoiler
Spoiler
Spoiler
 

 

thank you 

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Sightseer
Posts: 4

Re: GoPro Apps for Mobile Help Guide

Hi, i digged out my old GoPro Hero 5 Session & downloaded the GoPro app.

And now i have problems with paring it to my Phone.

The app says "You have no Cameras connected" , but how do i add a new camera ?

 

I can connect to the camera with both bluetooth and Wifi, but the app never reacts ?

 

HERO5 SESSION   2.51

Google Pixel 2

Android 10

 

Moski

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GoPro
Posts: 5,842

Re: GoPro Apps for Mobile Help Guide

Hi @toughrange5473,

 

Try clearing you phone's Bluetooth settings and clear or delete any paired camera on the app. 

You may also visit this website then try to reset the connection settings of your camera. 

https://gopro.com/help/articles/block/How-to-Reset-the-Camera-s-Wi-Fi-Name-and-Password

https://gopro.com/help/articles/solutions_troubleshooting/GoPro-App-Camera-Connection-Troubleshootin...

 

 

Regards,

-Jay

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Sightseer
Posts: 4

Re: GoPro Apps for Mobile Help Guide

[ Edited ]

Tried that, don't work .

 

So how is the pairing supposed to work in the app ?

 

If i have the app open and connects to the camera with wifi:

Do the app automatic sence that ?

Or do i have to add the camera in the app ?

 

I attached some screenshots.

Screenshot 1 shows the homescreen  (No add device button).

Screenshot 2 is from Settings/My Account  (In the red bubble) "Manage your devices" (But it is blacked out) so i can't access it.

 

Screenshot 1.jpg Screenshot 2.jpg

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Sightseer
Posts: 4

Re: GoPro Apps for Mobile Help Guide

I found the problem !

 

I fired up my old Google Nexus 6P and there the app looks different.

The blue button is missing on the Pixel.

The button says "Connect a GoPro".

So the app doesn't work on the Pixel 2  Man Embarassed

 

                           Pixel                                                                  Nexus

Pixel 2.jpg  Nexus.jpg

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GoPro
Posts: 5,842

Re: GoPro Apps for Mobile Help Guide

Hi @toughrange5473,

 

Just add a camera and there will be a step by step instruction on how to pair your camera. 

Make sure that your phone's Wi-Fi and Bluetooth settings is both enabled and make sure that your phone is connected to your camera's Wi-Fi network. 

 

Regarding missing add a camera option. Do you have font settings on your phone?

Can you try to make the font smaller or use english as your default language. 

Seems like it is covered by the black bar on top. 

 

 

-Jay