Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Mobile
Reply
Tourist
Posts: 4

Betreff: GoPro Apps for Mobile Help Guide

se hacen preguntas porque se desconocen cosas, tú que lo sabes TODO NO LO NECESITAS, LOS DEMÁS SEGUIREMOS PREGUNTANDO...

Sightseer
Posts: 1

Cutting clips before donwloading on phone

Hi there,
I'm trying to cut short clips out of long videos that are stored on my gopro before I download them on my phone but I can't make it work.
I cut the clip, save it, get a message that it is now stored in my media, but I don't see anything, either on the camera or on my phone.
What did I do wrong?
Thanks.

Gopro app 6.2.3
Hero8 v1.50
Samsung A40
Android 9
Sightseer
Posts: 1

Re: GoPro Apps for Mobile Help Guide

Hello - I'm having a terrible time attempting to get my GoPro to actually connect to the mobile app on my phone at all.  I've tried a full factory reset on the GoPro, connections reset, deleting the GoPro Wifi and bluetooth connections, removing and reinstalling the mobile app, everything I can possibly think of.  I'm at my wit's end!

 

GoPro App version 6.4.2 (3482)

HERO8 Black v01.50

Apple iPhone 11 Pro

iOS 13.3

GoPro
Posts: 12,012

Re: Cutting clips before donwloading on phone

Hello @adroitdusk32206

Please have your app updated to the latest version then try again.

Following updates, it's a good idea to restart your phone before re-pairing your camera to the GoPro app

 

Hello @adommin

If you haven't yet, please go over the steps on https://community.gopro.com/t5/en/Troubleshooting-GoPro-App-Connectivity-Issues/ta-p/392964

 

If the same happens after all the suggested steps, please reach out to our Support Team through https://gopro.com/help/ContactUs

 

Thanks!

Ej

Tourist
Posts: 2

Rif.: GoPro Apps for Mobile Help Guide

Buongiorno,

ho appena acquistato una GoPro Hero 8 Black (versione sfotware 1.60), ma non riesco a connetterla al mio smartphone (Xiaomi Mi6 con Android 9) attraverso l'app (6.4.1). Il problema nel dettagglio è una segnalazione da parte del sistema che segnala il tentativo dell'app di modificare la connessione WiFi dello smartphone. Qualunque opzione seleziono tra le due si disconnette dalla rete della telecamera e si riconnette facendo ricomparire questa segnalazione rendendo l'applicazione di fatto inutilizzabile.

Vi chiedo come procedere, io ho gia disinstallato e reinstallato la GoPro senza risultati, sono solo riuscito ad aggiornarla.

 

Vi ringrazio per l'attenzione

Cordiali saluti

 

Elia

Screenshot_2020-01-24-15-44-06-212_com.gopro.smarty.jpg
GoPro
Posts: 9,299

Re: Rif.: GoPro Apps for Mobile Help Guide

Hello @cooltree46314. There are device-specific troubleshooting steps here https://community.gopro.com/t5/en/Troubleshooting-GoPro-App-Connectivity-Issues/ta-p/392964 for you to try. Should you need further assistance, our Support team may be reached through https://gopro.com/help/ContactUs . 

Sightseer
Posts: 1

Re: GoPro Apps for Mobile Help Guide

Pudiste resolverlo? Me pasa lo mismo
GoPro
Posts: 4,104

Re: GoPro Apps for Mobile Help Guide

@quickstar06075, have you already gone through the troubleshooting suggestions here?

 

If the issue persists, our Support team will be able to assist you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.