01-18-2020 09:18 AM
I'm trying to cut short clips out of long videos that are stored on my gopro before I download them on my phone but I can't make it work.
I cut the clip, save it, get a message that it is now stored in my media, but I don't see anything, either on the camera or on my phone.
What did I do wrong?
Gopro app 6.2.3
01-19-2020 07:05 AM
Hello - I'm having a terrible time attempting to get my GoPro to actually connect to the mobile app on my phone at all. I've tried a full factory reset on the GoPro, connections reset, deleting the GoPro Wifi and bluetooth connections, removing and reinstalling the mobile app, everything I can possibly think of. I'm at my wit's end!
GoPro App version 6.4.2 (3482)
HERO8 Black v01.50
Apple iPhone 11 Pro
01-21-2020 04:16 PM
Please have your app updated to the latest version then try again.
Following updates, it's a good idea to restart your phone before re-pairing your camera to the GoPro app
If you haven't yet, please go over the steps on https://community.gopro.com/t5/en/Troubleshooting-GoPro-App-Connectivity-Issues/ta-p/392964
If the same happens after all the suggested steps, please reach out to our Support Team through https://gopro.com/help/ContactUs
01-24-2020 07:02 AM
ho appena acquistato una GoPro Hero 8 Black (versione sfotware 1.60), ma non riesco a connetterla al mio smartphone (Xiaomi Mi6 con Android 9) attraverso l'app (6.4.1). Il problema nel dettagglio è una segnalazione da parte del sistema che segnala il tentativo dell'app di modificare la connessione WiFi dello smartphone. Qualunque opzione seleziono tra le due si disconnette dalla rete della telecamera e si riconnette facendo ricomparire questa segnalazione rendendo l'applicazione di fatto inutilizzabile.
Vi chiedo come procedere, io ho gia disinstallato e reinstallato la GoPro senza risultati, sono solo riuscito ad aggiornarla.
Vi ringrazio per l'attenzione
01-29-2020 01:47 PM
Hello @cooltree46314. There are device-specific troubleshooting steps here https://community.gopro.com/t5/en/Troubleshooting-GoPro-App-Connectivity-Issues/ta-p/392964 for you to try. Should you need further assistance, our Support team may be reached through https://gopro.com/help/ContactUs .
01-30-2020 04:30 PM
If the issue persists, our Support team will be able to assist you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.