Betreff: GoPro Apps for Mobile Help Guide

[joaquin042]

se hacen preguntas porque se desconocen cosas, tú que lo sabes TODO NO LO NECESITAS, LOS DEMÁS SEGUIREMOS PREGUNTANDO...

[adroitdusk32206]

Hi there,
I'm trying to cut short clips out of long videos that are stored on my gopro before I download them on my phone but I can't make it work.
I cut the clip, save it, get a message that it is now stored in my media, but I don't see anything, either on the camera or on my phone.
What did I do wrong?
Thanks.

Gopro app 6.2.3
Hero8 v1.50
Samsung A40
Android 9

[adommin]

Hello - I'm having a terrible time attempting to get my GoPro to actually connect to the mobile app on my phone at all.  I've tried a full factory reset on the GoPro, connections reset, deleting the GoPro Wifi and bluetooth connections, removing and reinstalling the mobile app, everything I can possibly think of.  I'm at my wit's end!

GoPro App version 6.4.2 (3482)

HERO8 Black v01.50

Apple iPhone 11 Pro

iOS 13.3

[aragon1006]

Hello @adroitdusk32206

Please have your app updated to the latest version then try again.

Following updates, it's a good idea to restart your phone before re-pairing your camera to the GoPro app

Hello @adommin

If you haven't yet, please go over the steps on https://community.gopro.com/t5/en/Troubleshooting-GoPro-App-Connectivity-Issues/ta-p/392964

If the same happens after all the suggested steps, please reach out to our Support Team through https://gopro.com/help/ContactUs

Thanks!

Ej

[cooltree46314]

Buongiorno,

ho appena acquistato una GoPro Hero 8 Black (versione sfotware 1.60), ma non riesco a connetterla al mio smartphone (Xiaomi Mi6 con Android 9) attraverso l'app (6.4.1). Il problema nel dettagglio è una segnalazione da parte del sistema che segnala il tentativo dell'app di modificare la connessione WiFi dello smartphone. Qualunque opzione seleziono tra le due si disconnette dalla rete della telecamera e si riconnette facendo ricomparire questa segnalazione rendendo l'applicazione di fatto inutilizzabile.

Vi chiedo come procedere, io ho gia disinstallato e reinstallato la GoPro senza risultati, sono solo riuscito ad aggiornarla.

Vi ringrazio per l'attenzione

Cordiali saluti

Elia

[mariustanya]

Hello @cooltree46314. There are device-specific troubleshooting steps here https://community.gopro.com/t5/en/Troubleshooting-GoPro-App-Connectivity-Issues/ta-p/392964 for you to try. Should you need further assistance, our Support team may be reached through https://gopro.com/help/ContactUs . 

[quickstar06075]

Pudiste resolverlo? Me pasa lo mismo

[aenriquez]

@quickstar06075, have you already gone through the troubleshooting suggestions here?

If the issue persists, our Support team will be able to assist you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.