GoPro Apps for Mobile Help Guide [ New ]

[aenriquez]

@dr650is, we appreciate you going through the suggested steps. This is an unusual behavior of the app and we'd like to work this through for you.

What's the iOS version installed on your iPhone XR?

Do you observe the download (to Photos) issue with all the media files, regardless of the video resolution settings? How about with Photos?

Have you also been able to export or save Stories/Edits from the app to your phone?

[dr650is]

My iOS version is 14.7.

My phone has 128g memory with 60g free.

Most of files came from the GoPro 9 with firmware 1.6. Filmed at 4K/30

I tried to save the same project several times with no change to Photos.

After several attempts(5-7) it finally succeded.

I dont know other ways to eport.

[aragon1006]

Hello @dr650is

We have recently released an update for the GoPro Quik app.

Please make sure to restart your phone before testing the app again.

Let us know how it goes with the new version.

Thanks!

Ej

[dr650is]

Hello,
I updated yesterday and didn’t have crashes by now.
Thank you!