2 weeks ago
Hello, I have made a few tests with the same result.
- wait for gps icon light (connected)
- record some short video
- stop recording (see that icon is still light so the connection hasn't been lost in the meantime)
- upload the video using manual upload from go pro to the cloud
- download video to the app
- add sticker - not available. Got a pop-up message that I need to turn GPS before I shoot. GPS stickers can only be used on original footage.
What is more I transfer this file to the telemetrics extractor and there was a data from gps.
I also made a test on my friends iPhone and I'm also not able to add a sticker - but with the difference that I didn't get the pop-up message
What can I do except the external (mostly paid) software. I bought a gopro to have everything working in one place :(
GoPro App version: 7.1 (9595)
Hero 9 black v. 1.21
Samsung Galaxy S6 edge plus, Android 7.0
iPhone XR, iOS 12.3.1
2 weeks ago
In my testing, I put the camera at the window, made sur it had a signal, then recorded for like 3m30 and I did have GPS data to add stickers. I'm thinking maybe your footage was a bit short. Could you try that?
Also if you want you can send us your footage via dropbox or something so we check it.
2 weeks ago
Maybe a bit redundant, but I figured this info might help if admin is able to pass on to software developers(?) Kid got his 1st BMX bike, so I dusted off the Hero 3+ Silver (I thought about buying a Hero 7 black, but it seems newer cameras are having similar issues). The Wi-Fi connected, the app indicated that the camera was connected, but could not move on to the camera control screen of the app. I followed steps in other threads, including updating the camera firmware and wi-fi, as well as making sure the app and my phone were up to date. None of it worked, until... I deleted the app from my phone, then did a fresh reinstall. THAT WORKED! Until... I shut off the camera and/or shut down the app. Deleted app, reinstalled, worked. Shut down camera, same issue. Delete, reinstall, works. You get the idea. I really only need the app to see where the camera is pointing prior to recording, so this will be a workaround until the app is refined. Hope this helps!
GoPro App Version - 7.1
Camera Model - Hero 3+ Silver
Camera Firmware - 3.02 (most up to date, which is from 2015... because it's an old camera)
Phone Model - iPhone Xs
a week ago
1. Allow GoPro through the local network settings - > On iPhone go to Settings > GoPro > Enable Local Network (If enable, disable and re-enable) go back to GoPro App and try connecting again
2. Reboot your iPhone - > Especially if you’ve just updated to the new iOS 14 it’s always a good idea to reboot your phone and try again
3. Disable Mac address -> This is especially true if you see the “No internet connection” when trying to connect to your GoPro Camera - > Open Settings app > then go to “Wi-Fi” > Find your GoPro camera’s network > Tap the ‘I” button next to the network > Toggle the switch for “Private Address” to the Off position
4. You can always Forget the Wi-Fi and try re-joining > To do this you may need to go into the back of your GoPro LCD and under “Camera Info” get your GoPro’s Wi-Fi password and manually enter it.
Let us know how it goes. Thanks!