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GoPro Apps for Mobile
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Tourist
Posts: 6

Re: Rif.: GoPro Apps for Mobile Help Guide

Hi Aragon, 
the gopro app version is 6.16.1.
If i try to access to the prevew and if i tap on the frame icon to see the media i recive a error message that says "connection lost".
With another phone the app works.

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GoPro
Posts: 17,313

Re: Rif.: GoPro Apps for Mobile Help Guide

Thanks! @sunnycave62574

 

What is the model of the other phone you have tested?

 

Regards,

Ej

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Tourist
Posts: 6

Re: Rif.: GoPro Apps for Mobile Help Guide

Huawei mate 20 pro
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GoPro
Posts: 17,313

Re: Rif.: GoPro Apps for Mobile Help Guide

Thanks for getting back to us @sunnycave62574


We'll have this shared with the team and get back to you for updates.

 

Regards,

Ej

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Tourist
Posts: 6

Re: Rif.: GoPro Apps for Mobile Help Guide

Great, thank you!

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Tourist
Posts: 3

Re: GoPro Apps for Mobile Help Guide

Hello, I have created a video and shared to Facebook and Twitter, but when I view it on those platforms, the video does not play. Everything else so far has been really easy, but this is so frustrating!
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Tourist
Posts: 3

Re: GoPro Apps for Mobile Help Guide

Oh - I’m using an iPhone SE (not new version)
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GoPro
Posts: 8,396

Re: GoPro Apps for Mobile Help Guide

Hello @sprystorm5643. We'd like to gather a few more details to help isolate the issue. Are you able to playback the video before sharing them to the Social Media platform? Also, were the videos edited and then shared through the GoPro App? If you could share with us a screenshot showing the issue, it'll help us look further into the details.