06-03-2020 10:09 AM
I have a GoPro 8 (v 1.60) and an Android Smarphone (Android version 9.0, Model Cubot J5) and I cannot download the App from Google Playstore because the store say "Your device is not compatible." Where can I get the APK to install and control my Hero 8 from my phone???
06-03-2020 11:24 AM
Hello, @lithesummi050. We do not have an APK for installing the GoPro App. We can only download through https://play.google.com/store/apps/details?id=com.gopro.smarty&hl=en .
Please note that for Android devices, it is not only the version that is important for the App to work but also the OpenGL version (graphical framework provided by the OS).
Our Team is aware of the issue. We will definitely post about it once we have new information.
06-04-2020 02:22 AM
I am a bit surprised that you can't install the app. Can you try to clean the cache, reboot your device and try again?
Since you are an Android 9.0 it should be ok. Unless the Open GL version of your phone is less than OpenGL 3.0 which could explain it.
06-21-2020 09:00 AM
Camera Hero8 Black
Cannot set up auto upload. “Something went wrong” constant reply. Downloading to phone is very slow, locks up and cannot even view on appletv mirror??
06-21-2020 10:19 PM
Hello, @hardylight22428. In which part of the auto upload setup process do you get this error message? Is it when trying to connect to a network? At this time, auto upload does not work with a public network (airport, hotel, etc.), open network, or a hidden network. It is also not currently compatible with Wi-Fi networks that have no password set (open Wi-Fi networks). In order to proceed, make sure that a password is set for your Wi-Fi network.
On the average, how long does it take for media from the camera to be downloaded to the phone? Does your phone have enough storage space to accommodate new media?
07-03-2020 10:57 AM
Buonasera, non riesco a visualizzare l'anteprima della mia gopro hero8 black dall'app, nè riesco da lì ad accedere ai contenuti. Per il resto l'app e la gopro dialogano. Con la gopro hero3+ che avevo prima funzionava tutto normalmente, da quando ho acquistato la hero8 niente. Ho provato a resettare la connessione della fotocamera, eliminarla dall'app e dal bluetooth del telefono, ma niente. Ho anche provato a resettare il telefono (un honor 8, sistema operativo android 7.0), e anche così niente. Inoltre, anche se mi esce il messaggio di "connessione riuscita", l'icona della dashboard con il telefono non diventa bianca, ma resta grigia. Qualcuno saprebbe aiutarmi? Grazie
07-03-2020 11:16 AM
Good evening, from the gopro app (version 6.16.1) the preview of my gopro hero8 black doesn’t work, and I can’t see my gallery. For the rest the app and the gopro are in dialogue. With the gopro hero3+ that I had before all worked normally, I have this problem since I bought the hero8 black. I tried to reset the camera connection, delete the gopro from the phone’s app and from the phone's bluetooth, but it doesn’t work. I also tried to reset the phone (an honor 8, android operating system 7.0). Also, even if I get the message of "successful connection", the icon of the dashboard with the phone does not become white, but it remains gray. Can anyone help me? Thank you
07-03-2020 11:17 AM
What version is your GoPro App on?
What error message are you getting?
What happens if you try to access is through Control Your GoPro instead of View Media?
Once the camera is paired, tap on Control Your GoPro, then on the lower left-hand side, tap on the frame icon.
You may also test this with another phone if you have access to one.
Let us know how it goes.