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10-30-2019 10:47 AM
GoPro Apps for Mobile Help Guide
[ New ]Having trouble with the GoPro App? We will gladly do everything we can to get you up and running with it. Be sure to include the following details in your post:
A brief description of the issue and what you have tried
GoPro App version
Camera model and firmware version (e.g. HERO8 Black v1.80)
Phone Model (e.g. iPhone 7 or Samsung Galaxy S8)
Mobile OS (e.g. iOS 13.1.2 or Android 9.0)
Thanks!
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10-30-2019 04:22 PM
Re: GoPro Apps for Mobile Help Guide
[ New ]Mi celular es su Samsung J6+, SO: Android 9; camara Hero 4 Silver, SO v05.00.
Adjunto capturas del celular

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11-01-2019 03:56 PM
Re: GoPro Apps for Mobile Help Guide
[ New ]
Thanks for the information. Which country is your Playstore registered to?
Regards,
Ej
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11-03-2019 10:39 AM
Betreff: GoPro Apps for Mobile Help Guide
[ New ]Warum wird dafür wieder ein neues Thema aufgemacht?
Es ist doch bekannt, das die GoPro mit dem neueren Betriebssysteme der Smartphone nicht kompatibel ist.
Manche funktionieren und manche nicht. Immer wieder wird gefragt.Das Problem ist doch seit Monaten bekannt.
Immer wieder wird nur vertröstet. Lassen Sie mal Erfolge zeigen. Das ist doch einfach nur noch lächerlich.
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11-03-2019 06:35 PM
Re: GoPro Apps for Mobile Help Guide
[ New ]A strange distorted square blocking all of the forward image.
iPhone 8 iOS 13.1.3
GoPro app 6.2.1
GoPro Max 1.3
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11-05-2019 03:54 AM
Re: GoPro Apps for Mobile Help Guide
[ New ]Sorry about that, this issue has been solved in the next update 6.2.2 which has been submitted to the AppStore - so it's a matter of time now before you get it.
You can either wait or you can apply to be part of our beta testing community and you'll get it as a beta (and following betas) as you wish :)
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11-14-2019 10:10 AM
Re: GoPro Apps for Mobile Help Guide
[ New ]Actually it seems to be very compatible now (ver 6.2.1) with both the latest version of iOS and Android 10. I have it working on both my wife's iPhone and iPad AND my Pixel 2XL and Pixel 4 Android 10 phones. If you are having a problem I can try to help since I have worked through some issues for the past month or so. Just post here the specifics and I will see if I can be helpful.
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11-15-2019 12:37 AM