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GoPro
Posts: 987

Re: GoPro App storage problem android

Hi @mikeh733
We have had reports on similar issues - however we did not manage to reproduce the same problems on our end making it very difficult for us to understand what's going on. Our Team is keeping an eye on this though. Thanks.
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Hiker
Posts: 23

Re: GoPro App storage problem android

Hi haindash...thanks for your report ..maybe the screen shot of my "about phone" could help
SmartSelect_20200225-110102_Settings.jpg
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Tourist
Posts: 8

Re: GoPro App storage problem android

Im having same problem and on latest version of Android 10. I've deleted all but 3 short videos and my user data on the GoPro so is 30GB.
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Tourist
Posts: 8

Re: GoPro App storage problem android

This is the version im on.
Screenshot_20200314-084712.png
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Tourist
Posts: 8

Re: GoPro App storage problem android

This is taking up 30GB of storage
Screenshot_20200314-085223.png
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Hiker
Posts: 23

Re: GoPro App storage problem android

Maybe the app is not ready for Android 10 ..the replies here say they working on a solution ..but taking a long time ..I am sure some people don't know they have the problem until they get a message that there is no more space on their phones ..hope GoPro makes a real effort to fix this problem
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Tourist
Posts: 8

Re: GoPro App storage problem android

Yeah, hope they sort it soon. I ended up having to delete all user data which means I've lost everything from the app. No other choice as my phone memory was maxing out
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GoPro
Posts: 987

Re: GoPro App storage problem android

@sharplight40801 @mikeh733 @deckys 

The big is investigating on this big subject - we brought it several times to their attention, we know it's an important topic - althought it's not an easy one to catch.

I have one question - do you have 360 files in your app?