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Tourist
Posts: 13

Re: GoPro App storage problem android

Thanks, I would be interested in the BETA. Since the last update I've had issues with the syncing after a session. I've had to uninstall and reinstall the app to get everything synced. It was never an issue before. Thanks
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GoPro
Posts: 1,372

Re: GoPro App storage problem android

Hi, @surfisteve 

To beta test GoPro App you will have to fill out a NDA first. Here: https://goprorc.az1.qualtrics.com/jfe/form/SV_3dRVirHRT9IfmBf
I'll add you to our testers' list when it's done.

Beta process:
- Android: Open this url on your phone and follow instructions to access the beta: https://play.google.com/apps/testing/com.gopro.smarty

To share feedback and for follow up:
- ANDROID GROUP: https://www.facebook.com/groups/goproapp.android.beta
I manage this group, it's a place where beta users share their feedback / ideas / bug reports / videos / questions etc...
We can then do the follow up on the Facebook group and per Messenger, it's best for me to help users that way.

Thanks :)

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Tourist
Posts: 13

Re: GoPro App storage problem android

Done, thanks 👍
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GoPro
Posts: 1,372

Re: GoPro App storage problem android

Hi

 

I've added a Stephen S. to the beta.

Open this url on your phone and follow instructions to access the beta: https://play.google.com/apps/testing/com.gopro.smarty
To share feedback and for follow up ask access to ANDROID GROUP: https://www.facebook.com/groups/goproapp.android.beta

 

You can contact me on Messenger > Anais GoPro

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GoPro
Posts: 1,372

Re: GoPro App storage problem android

@mikeh733 @surfisteve @peppycave42742 @keak23 @aragon1006 

The QA Team did a lot of digging on this matter to understand what was happening.
To help you understand the process, here the steps that were followed:

  • Download everything from Camera to the GoPro App App Media Tab
  • Trimmed, keyframed, exported with and without further edits (filter, color correction etc...)
  • Deleted ALL the media in the GoPro App Tab
  • The Android Storage App showed the app file size was 5GB still with NO MEDIA in the GoPro App
  • Check in the debug file which was showing nothgin with GB - so strange
  • Restarted the phone and checked the App Storage and it was empty again

So findings are: it seems to be an issue with the Android Storage App
The workaround is to restart the phone so that the Storage App displays the correct number.

This is something you can try on your end and let us know how it goes for you.
Thanks :)

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Hiker
Posts: 32

Re: GoPro App storage problem android

Thank you very much for the feedback ..will try this tomorrow after my next movie ..
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Tourist
Posts: 7

Re: GoPro App storage problem android

Can stickersbeaddedwhenyou copy thisway?

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Tourist
Posts: 7

Re: GoPro App storage problem android

Soundsgood. This issue was discussed backin the first quarter of 2020, is there a resolution provided now that we'rehere in September?