Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Mobile
Reply
Highlighted
Tourist
Posts: 2

GoPro App on iPad deleting random files from cloud.

I have tried to delete one video from the cloud and instead it deleted that along with two other videos. Can someone from support look into this please?

Highlighted
Tourist
Posts: 2

Re: GoPro App on iPad deleting random files from cloud.

Using GoPro App 6.0 (3144) on iPad Air running iOS 12.4.1.
Highlighted
GoPro
Posts: 14,133

Re: GoPro App on iPad deleting random files from cloud.

Hi @kr15t0

 

It is not normal for files to suddenly go missing.

See if you are still able to view the files via gopro.com

 

Thanks!

Ej