Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Mobile
%3CLINGO-SUB%20id%3D%22lingo-sub-286106%22%20slang%3D%22en-US%22%3EGoPro%20App%20not%20saving%20Clips%20with%20GPS%20stickers%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-286106%22%20slang%3D%22en-US%22%3E%3CP%3EI%20was%20attempting%20to%20create%20clips%20with%20GPS%20stickers%20on%20my%20LG%20v30%26nbsp%3BAndroid%20version%208.0.0%20Oreo.%26nbsp%3B%20The%20clips%20have%20GPS%20data%20and%20I%20was%20able%20to%20place%20them%20on%20the%20video%3B%20however%2C%20when%20I%20clicked%20save%2C%20the%20app%20moved%20to%20the%20saving%20video%20screen%20with%20a%20black%20box%20and%20saving%20stuck%20at%200%25.%26nbsp%3B%20I%20was%20able%20to%20move%20the%20video%20clips%20to%20my%20computer%20and%20insert%20the%20GPS%20stickers%20with%20the%20Quik%20Desktop%20app%20(see%20video%202%3A15).%3C%2FP%3E%3CP%3E%3C%2FP%3E%3CDIV%20class%3D%22video-embed-center%20video-embed%22%3E%26lt%3Biframe%20class%3D%22embedly-embed%22%20src%3D%22%3CA%20href%3D%22https%3A%2F%2Fcdn.embedly.com%2Fwidgets%2Fmedia.html%3Fsrc%3Dhttps%253A%252F%252Fwww.youtube.com%252Fembed%252FD6ArlEimOlU%253Ffeature%253Doembed%26amp%3Burl%3Dhttp%253A%252F%252Fwww.youtube.com%252Fwatch%253Fv%253DD6ArlEimOlU%26amp%3Bimage%3Dhttps%253A%252F%252Fi.ytimg.com%252Fvi%252FD6ArlEimOlU%252Fhqdefault.jpg%26amp%3Bkey%3Db0d40caa4f094c68be7c29880b16f56e%26amp%3Btype%3Dtext%252Fhtml%26amp%3Bschema%3Dyoutube%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fcdn.embedly.com%2Fwidgets%2Fmedia.html%3Fsrc%3Dhttps%253A%252F%252Fwww.youtube.com%252Fembed%252FD6ArlEimOlU%253Ffeature%253Doembed%26amp%3Burl%3Dhttp%253A%252F%252Fwww.youtube.com%252Fwatch%253Fv%253DD6ArlEimOlU%26amp%3Bimage%3Dhttps%253A%252F%252Fi.ytimg.com%252Fvi%252FD6ArlEimOlU%252Fhqdefault.jpg%26amp%3Bkey%3Db0d40caa4f094c68be7c29880b16f56e%26amp%3Btype%3Dtext%252Fhtml%26amp%3Bschema%3Dyoutube%3C%2FA%3E%22%20width%3D%22200%22%20height%3D%22112%22%20scrolling%3D%22no%22%20frameborder%3D%220%22%20allow%3D%22autoplay%3B%20fullscreen%22%20allowfullscreen%3D%22true%22%20title%3D%22Video%22%26gt%3B%26lt%3B%2Fiframe%26gt%3B%3C%2FDIV%3E%3CP%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20tried%20this%20with%20a%20couple%20of%20video%20clips%20(all%20saved%20to%20my%20device)%20and%20also%20tried%20trimming%20the%20video%20as%20well%20as%20adding%20stickers.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EMy%20phone%20settings%20are%20set%20to%20save%20camera%20pictures%20to%20my%20internal%20SD.%26nbsp%3B%20Could%20this%20be%20the%20cause%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20couldn't%20find%20anything%20in%20the%20GoPro%20app%20settings%20to%20give%20permissions%2C%20but%20everything%20else%20works%20fine%20(Quick%20Story%2C%20saving%20to%20device%2C%20connecting%26nbsp%3Bto%20camera%2C%20etc.).%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThe%20app%20has%20been%20un-installed%20and%20reinstalled.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAny%20suggestions%20are%20appreciated.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-286106%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EGoPro%20App%20for%20Android%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-288277%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20App%20not%20saving%20Clips%20with%20GPS%20stickers%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-288277%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F4335%22%20target%3D%22_blank%22%3E%40danielr15%3C%2FA%3E.%20Thank%20you%20for%20the%20feedback.%20Although%20the%20recently-released%20version%20of%20the%20GoPro%20App%20did%20not%20identify%20resolving%20this%20particular%20issue%2C%20see%20if%20you%20will%20get%20the%20same%20result%20with%20the%20updated%20app.%20We%20have%20tested%20with%20devices%20running%20on%20Android%208.0.0%20and%20Android%207.0%20but%20we%20were%20able%20to%20save%20the%20edits%20with%20trimming%20and%20GPS%20stickers.%20The%20phones%20were%20set%20to%20save%20on%20internal%20storage%20as%20well.%20Hope%20to%20hear%20back%20from%20you.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-288860%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20App%20not%20saving%20Clips%20with%20GPS%20stickers%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-288860%22%20slang%3D%22en-US%22%3EI%20was%20able%20to%20get%20the%20GPS%20stickers%20(and%20trimming)%20to%20save....sometimes.%20I%20uninstalled%20the%20app%20and%20reinstalled.%20I%20reset%20my%20phone%20and%20then%20connected%20to%20the%20camera.%20The%20first%20time%20I%20go%20into%20the%20video%20edit%20I%20can%20add%20GPS%20stickers%20and%2For%20Trim.%20However%2C%20if%20I%20want%20to%20do%20this%20with%20more%20than%20one%20clip%2C%20I%20have%20to%20exit%20the%20app%20and%20then%20re-open.%20If%20I%20don't%2C%20I%20can%20get%20into%20the%20edit%20menu%20and%20apply%20changes%2C%20but%20the%20drop%20down%20no%20longer%20has%20the%20save%20option.%20If%20I%20exit%20the%20app%20and%20repeat%20the%20same%20steps%20on%20the%20same%20clip%2C%20the%20save%20option%20appears%20on%20the%20drop%20down.%3C%2FLINGO-BODY%3E
Reply
Highlighted
Explorer
Posts: 11,174
Accepted Solution

GoPro App not saving Clips with GPS stickers

I was attempting to create clips with GPS stickers on my LG v30 Android version 8.0.0 Oreo.  The clips have GPS data and I was able to place them on the video; however, when I clicked save, the app moved to the saving video screen with a black box and saving stuck at 0%.  I was able to move the video clips to my computer and insert the GPS stickers with the Quik Desktop app (see video 2:15).

 

 

I tried this with a couple of video clips (all saved to my device) and also tried trimming the video as well as adding stickers.

 

My phone settings are set to save camera pictures to my internal SD.  Could this be the cause?

 

I couldn't find anything in the GoPro app settings to give permissions, but everything else works fine (Quick Story, saving to device, connecting to camera, etc.).

 

The app has been un-installed and reinstalled.

 

Any suggestions are appreciated.


Accepted Solutions
GoPro
Posts: 7,532

Re: GoPro App not saving Clips with GPS stickers

Hello @danielr15. Thank you for the feedback. Although the recently-released version of the GoPro App did not identify resolving this particular issue, see if you will get the same result with the updated app. We have tested with devices running on Android 8.0.0 and Android 7.0 but we were able to save the edits with trimming and GPS stickers. The phones were set to save on internal storage as well. Hope to hear back from you. 

View solution in original post


All Replies
GoPro
Posts: 7,532

Re: GoPro App not saving Clips with GPS stickers

Hello @danielr15. Thank you for the feedback. Although the recently-released version of the GoPro App did not identify resolving this particular issue, see if you will get the same result with the updated app. We have tested with devices running on Android 8.0.0 and Android 7.0 but we were able to save the edits with trimming and GPS stickers. The phones were set to save on internal storage as well. Hope to hear back from you. 

Explorer
Posts: 11,174

Re: GoPro App not saving Clips with GPS stickers

I was able to get the GPS stickers (and trimming) to save....sometimes. I uninstalled the app and reinstalled. I reset my phone and then connected to the camera. The first time I go into the video edit I can add GPS stickers and/or Trim. However, if I want to do this with more than one clip, I have to exit the app and then re-open. If I don't, I can get into the edit menu and apply changes, but the drop down no longer has the save option. If I exit the app and repeat the same steps on the same clip, the save option appears on the drop down.