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Tourist
Posts: 3

GoPro App not available

Bought a new Hero 8 Black.

 

My search in the Play Store isn't showing results for the GoPro App.

 

Phone Model: LG Xpression Plus (LM-X410ASR)

Android Version: 9

 

Why am I not seeing it?

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GoPro Community Manager
Posts: 7,042

Re: GoPro App not available

It's possible your specific model may not be compatible. You should see it here... https://play.google.com/store/apps/details?id=com.gopro.smarty&hl=en_US

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Tourist
Posts: 3

Re: GoPro App not available

Why would mine be incompatible?

That is unacceptable. From what I'm seeing, there are quite a few other people experiencing this issue. Is GoPro incapable of making more diverse software? The"requirements" page for the Android app suggests that any device with Android version 9 will be able to run it. You just understand that this is mildly infuriating to have purchased such an expensive device and not be able to use all of its native features.
Highlighted
GoPro Community Manager
Posts: 7,042

Re: GoPro App not available

There are so many different makers and models of Android devices that we can't confirm that every one of them is able to install and run the app. However, if you reach out to our team at https://gopro.com/help/ContactUs, we can work through this with you to see if we can help you get the app installed.