12-28-2019 05:36 PM
It's possible your specific model may not be compatible. You should see it here... https://play.google.com/store/apps/details?id=com.gopro.smarty&hl=en_US
12-28-2019 06:03 PM
That is unacceptable. From what I'm seeing, there are quite a few other people experiencing this issue. Is GoPro incapable of making more diverse software? The"requirements" page for the Android app suggests that any device with Android version 9 will be able to run it. You just understand that this is mildly infuriating to have purchased such an expensive device and not be able to use all of its native features.
12-28-2019 06:09 PM
There are so many different makers and models of Android devices that we can't confirm that every one of them is able to install and run the app. However, if you reach out to our team at https://gopro.com/help/ContactUs, we can work through this with you to see if we can help you get the app installed.