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Tourist
Posts: 3
Accepted Solution

GoPro App lädt Bilder und Videos nicht, nur alte Bilder und Videos

Lädt Bilder und Videos von der GoPro nicht mehr!

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GoPro
Posts: 11,395

Re: GoPro App lädt Bilder und Videos nicht, nur alte Bilder und Videos

@fal-ko. Sorry, the clear cache option only applies to Android devices. To verify, does your camera connect to the GoPro App without any issue? Are you able to preview the photos and videos from your camera through the GoPro App? Does the app allow you to select the media for import? Are you getting any error message when initiating the import or download? Also, which version of the app is installed on your phone? 

 

We tested with an iPhone running on iOS 13.3, a HERO7 Black on fw version 1.90, GoPro App version 6.4.2 and we are not able to replicate the issue. 

If you haven't yet, try manually updating your camera following the steps under Manual Update here. Make sure that the camera uses a recommended SD card. There is a list at https://community.gopro.com/t5/en/SD-Cards-that-Work-with-GoPro-Cameras/ta-p/394308 for your reference.  

 

 

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Sightseer
Posts: 1

Re: GoPro App lädt Bilder und Videos nicht, nur alte Bilder und Videos

Hola pudiste solucionarlo? Tengo el mismo problema, mí cámara es una hero black 5
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GoPro
Posts: 11,395

Re: GoPro App lädt Bilder und Videos nicht, nur alte Bilder und Videos

Hello @fal-ko and @nana2607. Do you have a GoPro PLUS subscription? Are you trying to view your media from the cloud, or just through the Media tab in the GoPro App? 

 

If just from the GoPro App, browse through the Media tab and check if the contents are just dated incorrectly. If this is not the case, see if the media can be uploaded to a computer through Quik for desktop. 

 

You may also sign out from the app. Clear cache on the app (phone) settings (just clear cache and not clear data) and restart your phone. Then sign in again on the app, and try to load media. Let us know how it goes. 

 

Should you still observe the issue, we'd like to know which phone you are using, which OS it is running on, and which camera model you have. Thanks!

Highlighted
Tourist
Posts: 3

Re: GoPro App lädt Bilder und Videos nicht, nur alte Bilder und Videos

Hello thanks for reply! (iPhone 6s iOS 13.3 with GoPro 7 black)

 
- I‘ve only used the GoPro APP without cloud function
- How to clear the cash from the App?
- I‘ve several times delete the APP and installed again
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Tourist
Posts: 3

Re: GoPro App lädt Bilder und Videos nicht, nur alte Bilder und Videos

Nein, noch nicht gelöst! Ich denke, es ist ein allgemeines Problem der APP bzw. Der GoPro! Der Fehler scheint sich laut Internetforen ja zu häufen!

 

Highlighted
GoPro
Posts: 11,395

Re: GoPro App lädt Bilder und Videos nicht, nur alte Bilder und Videos

@fal-ko. Sorry, the clear cache option only applies to Android devices. To verify, does your camera connect to the GoPro App without any issue? Are you able to preview the photos and videos from your camera through the GoPro App? Does the app allow you to select the media for import? Are you getting any error message when initiating the import or download? Also, which version of the app is installed on your phone? 

 

We tested with an iPhone running on iOS 13.3, a HERO7 Black on fw version 1.90, GoPro App version 6.4.2 and we are not able to replicate the issue. 

If you haven't yet, try manually updating your camera following the steps under Manual Update here. Make sure that the camera uses a recommended SD card. There is a list at https://community.gopro.com/t5/en/SD-Cards-that-Work-with-GoPro-Cameras/ta-p/394308 for your reference.