02-13-2019 06:51 PM
I bought a GoPro for our vacation and after each day, I downloaded the videos to the app on my phone. They all were showing up in "recent" in the app. Now, when I went to the GoPro app, only the last 2 days are showing up, it seems every day more are getting deleted. Where did my videos go?
02-14-2019 01:12 PM
Please check your local media.
Or date of your camera.
Sometime when you have incorrect date and time it is being placed on the camera's date.
i.e your camera's date is January 2001. On your media when it's sorted by date it will be on 2001 or last part of your media.
02-15-2019 05:50 AM
Hi Jay - no the issue seems that now the photos in recent now say there is 1 day left. From what i have been reading, when you download photos from your camera to the app, if you dont download them from the app to your actual phone storage, they are just deleted? But it is worded like any Quik stories are deleted from "recent" in 7 days, so i figured, hey, i'm transfering video to my gopro app, you guys surely arent going to erase them from MY phone if i dont do anything in 7 days...but that seems to be the case. I bought this for our vacation and now half of the vacation memories are gone. Any other thoughts?
02-15-2019 01:04 PM - edited 02-15-2019 01:07 PM
Not really sure about that.
Can you please try to upload a screenshot or if you still have the message that says days left we would like to see it.
Did you somehow subscribe the the GoPro PLUS trial?
On Recent it's just Quik Stories.
Try to check local if they are still there or try to download them again from your SD card or camera.
Please let us know.
02-15-2019 01:45 PM
I downloaded the app and it said to also download Quik. I dont know if i have the Plus trial.
But the issue is, i DELETED the videos off my camera after i downloaded them to my phone as i didnt want to run out of space on my card for the next days adventures. If i had them, id just download them again.
02-15-2019 02:47 PM
Got it @stoutstoke47040,
What I can suggest is to use a data recovery software.
There are a lot of tutorials on YouTube.
You can recover those file.
Just make sure to find the free and secure link.
But I can't guarantee if it will recover all file.