Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Mobile
%3CLINGO-SUB%20id%3D%22lingo-sub-304842%22%20slang%3D%22en-US%22%3EGoPro%20App%20is%20deleting%20my%20videos%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-304842%22%20slang%3D%22en-US%22%3E%3CP%3EI%20bought%20a%20GoPro%20for%20our%20vacation%20and%20after%20each%20day%2C%20I%20downloaded%20the%20videos%20to%20the%20app%20on%20my%20phone.%20They%20all%20were%20showing%20up%20in%20%22recent%22%20in%20the%20app.%20Now%2C%20when%20I%20went%20to%20the%20GoPro%20app%2C%20only%20the%20last%202%20days%20are%20showing%20up%2C%20it%20seems%20every%20day%20more%20are%20getting%20deleted.%20Where%20did%20my%20videos%20go%3F%3C%2FP%3E%3CP%3EThanks!%3C%2FP%3E%3CP%3EJosh%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-304842%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EGoPro%20App%20for%20iOS%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-305736%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20App%20is%20deleting%20my%20videos%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-305736%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F91437%22%20target%3D%22_blank%22%3E%40stoutstoke47040%3C%2FA%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EPlease%20check%20your%20local%20media.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EOr%20date%20of%20your%20camera.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ESometime%20when%20you%20have%20incorrect%20date%20and%20time%20it%20is%20being%20placed%20on%20the%20camera's%20date.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3Ei.e%20your%20camera's%20date%20is%20January%202001.%20On%20your%20media%20when%20it's%20sorted%20by%20date%20it%20will%20be%20on%202001%20or%20last%20part%20of%20your%20media.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ERegards%2C%3C%2FP%3E%0A%0A%3CP%3E-Jay%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-306275%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20App%20is%20deleting%20my%20videos%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-306275%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20Jay%26nbsp%3B%20-%20no%20the%20issue%20seems%20that%20now%20the%20photos%20in%20recent%20now%20say%20there%20is%201%20day%20left.%20From%20what%20i%20have%20been%20reading%2C%20when%20you%20download%20photos%20from%20your%20camera%20to%20the%20app%2C%20if%20you%20dont%20download%20them%20from%20the%20app%20to%20your%20actual%20phone%20storage%2C%20they%20are%20just%20deleted%3F%20But%20it%20is%20worded%20like%20any%20Quik%20stories%20are%20deleted%20from%20%22recent%22%20in%207%20days%2C%20so%20i%20figured%2C%20hey%2C%20i'm%20transfering%20video%20to%20my%20gopro%20app%2C%20you%20guys%20surely%20arent%20going%20to%20erase%20them%20from%20MY%20phone%20if%20i%20dont%20do%20anything%20in%207%20days...but%20that%20seems%20to%20be%20the%20case.%20I%20bought%20this%20for%20our%20vacation%20and%20now%20half%20of%20the%20vacation%20memories%20are%20gone.%20Any%20other%20thoughts%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-306378%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20App%20is%20deleting%20my%20videos%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-306378%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F91437%22%20target%3D%22_blank%22%3E%40stoutstoke47040%3C%2FA%3E%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ENot%20really%20sure%20about%20that.%3C%2FP%3E%3CP%3ECan%20you%20please%20try%20to%20upload%20a%20screenshot%20or%20if%20you%20still%20have%20the%20message%20that%20says%20days%20left%20we%20would%20like%20to%20see%20it.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EDid%20you%20somehow%20subscribe%20the%20the%20GoPro%20PLUS%20trial%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EOn%20Recent%20it's%20just%20Quik%20Stories.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ETry%20to%20check%20local%20if%20they%20are%20still%20there%20or%20try%20to%20download%20them%20again%20from%20your%20SD%20card%20or%20camera.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EPlease%20let%20us%20know.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks!%3C%2FP%3E%3CP%3E-Jay%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-306414%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20App%20is%20deleting%20my%20videos%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-306414%22%20slang%3D%22en-US%22%3E%3CP%3EAnd%20now%20those%20are%20gone%2C%20all%20i%20have%20left%20is%20this%20(6%20days)%3CIMG%20src%3D%22https%3A%2F%2Fvcsem46788.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F5769i173E7865D176B3DA%2Fimage-size%2Foriginal%3Fv%3D1.0%26amp%3Bpx%3D-1%22%20border%3D%220%22%20alt%3D%22IMG_0309.jpeg%22%20title%3D%22IMG_0309.jpeg%22%20%2F%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-306422%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20App%20is%20deleting%20my%20videos%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-306422%22%20slang%3D%22en-US%22%3E%3CP%3EI%20downloaded%20the%20app%20and%20it%20said%20to%20also%20download%20Quik.%20I%20dont%20know%20if%20i%20have%20the%20Plus%20trial.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EBut%20the%20issue%20is%2C%20i%20DELETED%20the%20videos%20off%20my%20camera%20after%20i%20downloaded%20them%20to%20my%20phone%20as%20i%20didnt%20want%20to%20run%20out%20of%20space%20on%20my%20card%20for%20the%20next%20days%20adventures.%20If%20i%20had%20them%2C%20id%20just%20download%20them%20again.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-306412%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20App%20is%20deleting%20my%20videos%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-306412%22%20slang%3D%22en-US%22%3E%3CP%3EHere%20you%20see%20photos%20that%20say%201%20day%20(i%20took%20a%20screen%20shot%20this%20morning%20after%20your%20first%20repsonse)%3CIMG%20src%3D%22https%3A%2F%2Fvcsem46788.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F5768iBEB6E82198BDDC3F%2Fimage-size%2Foriginal%3Fv%3D1.0%26amp%3Bpx%3D-1%22%20border%3D%220%22%20alt%3D%22IMG_0308.jpeg%22%20title%3D%22IMG_0308.jpeg%22%20%2F%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-306445%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20App%20is%20deleting%20my%20videos%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-306445%22%20slang%3D%22en-US%22%3E%3CP%3EGot%20it%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F91437%22%20target%3D%22_blank%22%3E%40stoutstoke47040%3C%2FA%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EWhat%20I%20can%20suggest%20is%20to%20use%20a%20data%20recovery%20software.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThere%20are%20a%20lot%20of%20tutorials%20on%20YouTube.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EYou%20can%20recover%20those%20file.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EJust%20make%20sure%20to%20find%20the%20free%20and%20secure%20link.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EBut%20I%20can't%20guarantee%20if%20it%20will%20recover%20all%20file.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ERegards%2C%3C%2FP%3E%0A%0A%3CP%3E-Jay%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-306953%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20App%20is%20deleting%20my%20videos%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-306953%22%20slang%3D%22en-US%22%3E%3CP%3EThe%20recent%20tab%20shows%20media%20temporarily%20held%20in%20the%20GoPro%20app%20for%20use%20to%20make%20Quik%20Story%20videos.%20If%20you%20select%20the%20media%20you%20have%20the%20option%20to%20save%20to%20your%20local%20(mobile%20device's)%20storage.%3CBR%20%2F%3E%3CBR%20%2F%3ESo%20the%20app%20doesn't%20end%20up%20consuming%20all%20of%20your%20device's%20storage%20space%20with%20unwanted%20media%20(if%20you%20don't%20save%20it%20locally%20its%20assumed%20to%20be%20unwanted)%2C%20the%20app%20purges%20old%20media.%20If%20you%20sign%20up%20for%20GoPro%20Plus%2C%20the%20media%20in%20the%20recent%20tab%20gets%20uploaded%20and%20stored%20in%20the%20GoPro%20Plus%20cloud%20storage.%20If%20you%20don't%20have%20GoPro%20Plus%20or%20don't%20save%20the%20media%20locally%2C%20then%20the%20media%20is%20lost.%3CBR%20%2F%3E%3CBR%20%2F%3EHopefully%20you%20haven't%20overwritten%20the%20SD%20card%20with%20too%20much%20data%20and%20can%20recover%20the%20lost%20media.%20Best%20of%20luck.%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 5
Accepted Solution

GoPro App is deleting my videos

I bought a GoPro for our vacation and after each day, I downloaded the videos to the app on my phone. They all were showing up in "recent" in the app. Now, when I went to the GoPro app, only the last 2 days are showing up, it seems every day more are getting deleted. Where did my videos go?

Thanks!

Josh


Accepted Solutions
Explorer
Posts: 12,208

Re: GoPro App is deleting my videos

[ Edited ]

The recent tab shows media temporarily held in the GoPro app for use to make Quik Story videos. If you select the media you have the option to save to your local (mobile device's) storage.

So the app doesn't end up consuming all of your device's storage space with unwanted media (if you don't save it locally its assumed to be unwanted), the app purges old media. If you sign up for GoPro Plus, the media in the recent tab gets uploaded and stored in the GoPro Plus cloud storage. If you don't have GoPro Plus or don't save the media locally, then the media is lost.

Hopefully you haven't overwritten the SD card with too much data and can recover the lost media. Best of luck.

View solution in original post


All Replies
GoPro
Posts: 4,071

Re: GoPro App is deleting my videos

Hi @stoutstoke47040,

 

Please check your local media. 

Or date of your camera. 

 

Sometime when you have incorrect date and time it is being placed on the camera's date. 

 

i.e your camera's date is January 2001. On your media when it's sorted by date it will be on 2001 or last part of your media. 

 

Regards,

-Jay 

Tourist
Posts: 5

Re: GoPro App is deleting my videos

Hi Jay  - no the issue seems that now the photos in recent now say there is 1 day left. From what i have been reading, when you download photos from your camera to the app, if you dont download them from the app to your actual phone storage, they are just deleted? But it is worded like any Quik stories are deleted from "recent" in 7 days, so i figured, hey, i'm transfering video to my gopro app, you guys surely arent going to erase them from MY phone if i dont do anything in 7 days...but that seems to be the case. I bought this for our vacation and now half of the vacation memories are gone. Any other thoughts?

GoPro
Posts: 4,071

Re: GoPro App is deleting my videos

[ Edited ]

Hi @stoutstoke47040,

 

Not really sure about that.

Can you please try to upload a screenshot or if you still have the message that says days left we would like to see it. 

 

Did you somehow subscribe the the GoPro PLUS trial?

 

On Recent it's just Quik Stories. 

 

Try to check local if they are still there or try to download them again from your SD card or camera. 

 

 

Please let us know.

 

Thanks!

-Jay 

 

Tourist
Posts: 5

Re: GoPro App is deleting my videos

[ Edited ]

Here you see photos that say 1 day (i took a screen shot this morning after your first repsonse)IMG_0308.jpeg

Tourist
Posts: 5

Re: GoPro App is deleting my videos

And now those are gone, all i have left is this (6 days)IMG_0309.jpeg

Highlighted
Tourist
Posts: 5

Re: GoPro App is deleting my videos

I downloaded the app and it said to also download Quik. I dont know if i have the Plus trial.

 

But the issue is, i DELETED the videos off my camera after i downloaded them to my phone as i didnt want to run out of space on my card for the next days adventures. If i had them, id just download them again. 

GoPro
Posts: 4,071

Re: GoPro App is deleting my videos

Got it @stoutstoke47040,

 

What I can suggest is to use a data recovery software. 

There are a lot of tutorials on YouTube.

 

You can recover those file.

 

Just make sure to find the free and secure link. 

 

But I can't guarantee if it will recover all file. 

 

Regards,

-Jay