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Tourist
Posts: 3

GoPro App iOS sign in problems

[ New ]

I am having problems signing in to the GoPro App on iPhone and iPad. Keeps stating too many sign in attempts and account locked. I have reset password several times “successfully “. I can sign into account through browser but each time I then try the app it locks the account. Occasionally get a message “server unavailable “. Can you suggest a fix? Getting to be a bit of a nuisance. 


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Sightseer
Posts: 1

Re: GoPro App iOS sign in problems

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hi all

 

i have had same issue: unable to sign in using GoPro App iOS probably because initial sign in process failed ?

No workaround works for me but i saw my Ipad works OK with same app and user id so i try something really boring  ....a total reinstallation of my Iphone 6s under iOS 11.4.1...and after that sign in works OK....you need to avoid any restore and do reinstallation of all your apps etc....i cannot say this is a good workaround but i'm able to use this app now

 

View solution in original post


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GoPro
Posts: 25,149

Re: GoPro App iOS sign in problems

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Hi @epicshore16618

 

It takes 24 hours for the lock to be removed. Should you need to use the GoPro app as soon as possible, you may put the device to airplane mode and use the app as a normal.

 

Let us know if this works our for you.

 

Thanks!

Ej

Tourist
Posts: 2

Re: GoPro App iOS sign in problems

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I have the same problem with my iPhone , my account is being locked every time
GoPro
Posts: 25,149

Re: GoPro App iOS sign in problems

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Hi @deel1

 

Please try the information above. Feel free to post back for updates.

 

Thanks!

Ej

 

Tourist
Posts: 2

Re: GoPro App iOS sign in problems

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Tried the advice , did not work so I created a new account, this was becoming too stressful.

 

Thank you

 

Dee

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Sightseer
Posts: 1

Re: GoPro App iOS sign in problems

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I have had the same problem numerous times. The app keeps getting locked on first sign-in attempt. Multiple chats with support not helping. Keep telling me to resend password. Then it takes 24-48 to resign into app. Thats crazy. There seems to be a big problem with the sign in process. Several people are having the same problem. GoPro please fix this issue. 

Sightseer
Posts: 2

Re: GoPro App iOS sign in problems

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I got the same problem ! This is killing me !!  Done everything trying to fix it but without any succcess..

Tourist
Posts: 3

Re: GoPro App iOS sign in problems

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Flight mode allows me to sign into app. Linking to camera after is hit or miss. Still get locked out of account even if I haven’t used device for several days. Can access account through browser so have to assume GoPro have problem with app that needs resolved