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Reply
Hiker
Posts: 14
Accepted Solution

GoPro App for Android

Tenho uma Gopro Hero 7 Black e não consigo mais utiliza-la depois da ultima atualização (1.70). A camera grava normalmente, não sei se tem haver com a atualização, mas os problemas enfrentados por mim estão na edição conforme vou relatar.

 

No APP GoPro Android (meu smartphone é um Samsung Galaxy s9+ que no site da gopro informa total compatibilidade)

- Consigo descarregar videos normalmente seja ele com compactação HEVC ou não\

- O problema ocorre na tela de edição (quando tento cortar um vídeo ou adicionar uma figura de medidor (GPS)), ele insere normalmente, consigo fazer o recorte, porém quando clica em salvar, apenas aparece a mensagem "salvando midia" e continua em 0% sem nenhuma evolução.

 

 


Accepted Solutions
Hiker
Posts: 14

Re: GoPro App for Android

Dear @mariustanya. Eu fiz o seguinte: Desinstalei o App Gopro e instalei novamente. E agora voltou a funcionar a edição de video. Obrigado enormemente pela sua ajuda.

View solution in original post


All Replies
GoPro
Posts: 7,857

Re: GoPro App for Android

Sorry to hear about the trouble, @victorj481. Which version of the GoPro App is installed on your Samsung phone? There was a recently-released version of the app  (version 5.2.1). Make sure that you have the latest version installed. It is also important that there is at least 3GB of memory space left in your phone's internal memory. Let us know how it works out. Thanks!

 

 

 

Hiker
Posts: 14

Re: GoPro App for Android

Querida @mariustanya  a versão do APP Android instalada em meu telefone é 5.2.1. Ele possui 6gb de RAM. em anexo segue um print da tela com a mensagem de erro.

 

Att

victor

WhatsApp Image 2019-03-26 at 11.49.53 AM.png
GoPro
Posts: 9,511

Re: GoPro App for Android

Hi @victorj481

 

Thanks for getting back to us.

I was able to trim videos on an S8 running on Android 9 with the latest GoPro app version.

Just to isolate the issue, is there a chance you can test/pair the camera with a non Galaxy phone?

 

Also are you trimming a video that is still on the camera or already saved on the app/phone?

Please test both ways and see if the same happens.

 

Regards,

Ej

 

 

 

 

Hiker
Posts: 14

Re: GoPro App for Android

Querido @aragon1006 

 

O vídeo foi descarregado da camera e já está salvo no telefone.

 

O que eu acho estranho é porque antes da atualização do firmware da camera e da atualização do app Gopro for android, eu conseguia fazer qualquer edição no meu telefone (Galaxy s9) com muita tranquilidade. A principio achei que o problema fosse com videos HEVC. Porém não consigo editar nenhum vídeo, mesmo os de baixa resolução.

GoPro
Posts: 7,857

Re: GoPro App for Android

Hello @victorj481. by any chance, have you been able to restart your phone after you have updated the GoPro app?  If you have, re-pair the camera and the phone following the steps here. Let us know how it goes. Thanks! 

Hiker
Posts: 14

Re: GoPro App for Android

Dear @mariustanya. Eu fiz o seguinte: Desinstalei o App Gopro e instalei novamente. E agora voltou a funcionar a edição de video. Obrigado enormemente pela sua ajuda.
GoPro
Posts: 9,511

Re: GoPro App for Android

Glad to hear that it is already working @victorj481

 

Feel free to post back if something comes up!

 

Thanks!