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Hiker
Posts: 7

GoPro App crashes

Hello, I am using An Apple iPhone 8 was iOS 13.3. I am shooting with a Hero8 4K 60fps. Every time I attempt to create a story it goes to the Story page and then crashes. I am unable to edit the video. I have completed the various restarts and it makes no difference.

Thanks
Highlighted
GoPro
Posts: 6,097

Re: GoPro App crashes

Hi @xiaan,

 

Do you have protune turned on?

Also how long is the video?

 

Can you please try to lower the resolution?

 

 

 

Thanks!

 

-Jay

Highlighted
Hiker
Posts: 7

Re: GoPro App crashes

Hi, Protune is on - I am trying to use 18 videos between 10 and 25 seconds each. If I use fewer videos (I.e I have tried 1) it works. It does not seem to have the grunt to process the 18 videos, which is surprising. Or is it my phone?
Highlighted
GoPro
Posts: 6,097

Re: GoPro App crashes

Not really sure @xiaan,

 

It's either the app or the phone. 

We'll try to replicate this on a newer iPhone. 

 

By the way do you have other device?

 

-Jay

Highlighted
Hiker
Posts: 7

Re: GoPro App crashes

No as I am on holiday and planned on using my phone to edit videos.
Highlighted
GoPro
Posts: 19,657

Re: GoPro App crashes

Hello @xiaan

 

Does the same happen if you add/edit photos?

Would you be able to test this with another phone?

You may also try editing videos taken by your phone.

Let us know how it goes.

You may also reach out to our Support Team through https://gopro.com/help/ContactUs for further assistance.

 

 

Thanks!

Ej