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GoPro
Posts: 941

Betreff: GoPro App crashes very often

@blueblaze35108 

I hear what you're saying indeed it can seem surprising.
Your iPhone 8 records 4k and can read 4K, however when it comes to multi-clip-editing - if I'm not mistaken you're trying to make a story with multiple media - the difference is that your phone has to read / decode at least two 4k clips at the same time, this is required for transitions between the two clips. Decoding multiple 4K videos simultaneously is really demanding (processing, memory) so it's a different story than when you are in single clip editing when it's just one 4k clip at a time.
Typically on an (older) Android devices this will result in stuttering transitions because there's not enough video decoders to decode the videos at the same time.
In Quik App 4K wasn't accepted on iPhone 8 devices, only iPhone 8 Plus.

 

We want to improve support on 4K footage for sure. Next update is coming end of the month.

Tourist
Posts: 8

Betreff: GoPro App crashes very often

For sure it might be very demanding to read and decode 4k footage, but this should only have an influence on the performance and should not lead to a crash of the App.
And when I tried iMovie, all 18 clips were loaded into the timeline without any issues. 😉
GoPro
Posts: 941

Betreff: GoPro App crashes very often

I know I know - I'm not saying you're wrong, I totally agree with you - honestly the app has a long way of improvements ahead and for sure we want to improve 4K support.
The crash could be a memory crash - not enough video decoders - or it could be a crash related to a bug in the app...
Sightseer
Posts: 1

Betreff: GoPro App crashes very often

I’m using iPhone XS Max, running iOS 13.2 & GoPro app 6.2, yet the app crashed at 0% when I tried to download a short story made from one short movie, so you can only enjoy your stories in the app. What is it good for then? I guess GoPro is not apple
Tourist
Posts: 2

Betreff: GoPro App crashes very often

Same for me. Added videos from Hero 8 and Max to the Quick Stories and tried to export the finished video into camera roll, but app crashes with 0% of rendered videos.

 

iOsS 13.2 and latest GoPro app

GoPro
Posts: 941

Betreff: GoPro App crashes very often

@sonyj5810 @trailcafe 

 

We have just found out about this bug - will fix as soon as possible.
DM me if you want access to a beta.

Tourist
Posts: 2

Betreff: GoPro App crashes very often

@haindash didn't find the DM option!?
Yes, I would like to access the beta for testing purposes.

Thanks in advance :)
GoPro
Posts: 941

Betreff: GoPro App crashes very often

@trailcafe 

 

To beta test GoPro App you will have to fill out a NDA first. Here: https://goprorc.az1.qualtrics.com/jfe/form/SV_3dRVirHRT9IfmBf  
I'll add you to our testers' list when it's done.

 

Beta process:
- iOS: install TestFlight on your device, invitation will come per email
- Android: Open this url on your phone and follow instructions to access the beta: https://play.google.com/apps/testing/com.gopro.smarty

 

You can ask access our Beta Testing feedback groups here either:
- iOS GROUP: https://www.facebook.com/groups/goproapp.ios.beta
OR
- ANDROID GROUP: https://www.facebook.com/groups/goproapp.android.beta
I manage those groups, it's a place where beta users share their feedback / ideas / bug reports / videos / questions etc...

 

Best,