Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Mobile
%3CLINGO-SUB%20id%3D%22lingo-sub-387349%22%20slang%3D%22de-DE%22%3EGoPro%20App%20crashes%20very%20often%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-387349%22%20slang%3D%22de-DE%22%3EI%20run%20the%20app%20with%20iOS%2013%20on%20iPhone%208.%20%3CBR%20%2F%3E%20The%20clips%20are%20recorded%20with%20the%20Hero%207%20Black%20in%204K%2060%20fps.%20%3CBR%20%2F%3E%20When%20I%20edit%20the%20Quick%20Story%20in%20the%20GoPro%20app%2C%20the%20app%20crashes%20very%20much.%20Even%20the%20export%20to%20the%20gallery%20does%20not%20work%20properly.%20%3CBR%20%2F%3E%20I%20am%20not%20sure%20whether%20the%20app%20can%20not%20handle%20the%20huge%20amount%20of%20money.%20%3CBR%20%2F%3E%3CBR%20%2F%3E%20BR%20%3CBR%20%2F%3E%20Dsniel%3CBR%20%2F%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-387349%22%20slang%3D%22de-DE%22%3E%3CLINGO-LABEL%3EGoPro%20App%20for%20iOS%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-387645%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20App%20crashes%20very%20often%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-387645%22%20slang%3D%22en-US%22%3E%3CP%3EThank%20you%20for%20the%20feedback%2C%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F117931%22%20target%3D%22_blank%22%3E%40blueblaze35108%3C%2FA%3E.%20See%20how%20it%20goes%20when%20you%20update%20to%20iOS13.1.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EWhen%20does%20the%20crash%20happen%20-%20is%20it%20when%20you%20add%20media%3F%20when%20you%20save%20your%20edit%3F%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ESee%20if%20there%20is%20any%20element%20that%20might%20be%20causing%20the%20crash%20-%20like%20a%20video%20that%20is%20too%20short%2C%20or%20too%20long.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ELet%20us%20know%20what%20you%20find%20out.%20Thanks!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-387687%22%20slang%3D%22en-US%22%3EBetreff%3A%20GoPro%20App%20crashes%20very%20often%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-387687%22%20slang%3D%22en-US%22%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F56774%22%20target%3D%22_blank%22%3E%40mariustanya%3C%2FA%3E%2C%3CBR%20%2F%3E%3CBR%20%2F%3EThe%20crash%20happens%20during%20editing%2C%20mostly%20when%20you%20jump%20in%20the%20timeline%20of%20a%20clip%20and%20when%20I%20try%20to%20export%20the%20Quick%20Story%20to%20the%20gallery.%20The%20export%20crashes%20always%20at%20circa%2030%25.%3CBR%20%2F%3EI%20updated%20to%20iOS%2013.1.1%20and%20the%20behavior%20is%20still%20the%20same.%20Yesterday%20I%20shot%20some%20clips%20in%201080%20with%2060%20fps%20and%20the%20App%20worked%20fine.%20So%20the%20App%20seems%20to%20have%20issues%20with%204K%20content.%20%F0%9F%98%95%3CBR%20%2F%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-387788%22%20slang%3D%22en-US%22%3ERe%3A%20Betreff%3A%20GoPro%20App%20crashes%20very%20often%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-387788%22%20slang%3D%22en-US%22%3E%3CP%3EThank%20you%20for%20the%20quick%20response%2C%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F117931%22%20target%3D%22_blank%22%3E%40blueblaze35108%3C%2FA%3E.%20A%20new%20version%20of%20the%20app%20will%20be%20released%20soon.%20Once%20you%20have%20it%20installed%2C%20please%20let%20us%20know%20if%20you%20still%20observe%20an%20issue%20with%20editing%20videos%20source%20from%204K%20content.%20Thanks!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-399633%22%20slang%3D%22en-US%22%3EBetreff%3A%20GoPro%20App%20crashes%20very%20often%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-399633%22%20slang%3D%22en-US%22%3EAfter%20installation%20of%20the%20GoPro%20app%20version%206.1%2C%20the%20app%20still%20crashes%20with%20editing%20of%204k%20content.%3CBR%20%2F%3ENext%20step%20will%20be%2C%20to%20remove%20the%20app%20from%20my%20phone%20completely%20and%20download%20all%20video%20clips%20from%20the%20camera%20again.%20Lets%20see%20if%20this%20works%20out.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-402992%22%20slang%3D%22en-US%22%3EBetreff%3A%20GoPro%20App%20crashes%20very%20often%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-402992%22%20slang%3D%22en-US%22%3EEven%20after%20deleting%20and%20reinstalling%20the%20app%20and%20downloading%20the%20clips%20from%20the%20camera%20again%2C%20it%20crashes%20when%20editing%204k%20content.%3CBR%20%2F%3EThis%20is%20very%20disappointing.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-403323%22%20slang%3D%22en-US%22%3EBetreff%3A%20GoPro%20App%20crashes%20very%20often%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-403323%22%20slang%3D%22en-US%22%3E%3CP%3ESorry%20about%20that%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F117931%22%20target%3D%22_blank%22%3E%40blueblaze35108%3C%2FA%3E%26nbsp%3Bthe%20fact%20that%20the%20app%20isn't%20crashing%20when%20you%20try%20with%201080p%20footage%20shows%20that%20the%204K%20footage%20is%20a%20bit%20too%20much%20for%20your%20phone%20to%20handle.%20%3A(%3C%2FP%3E%3CP%3EApp%20will%20be%20regularly%20updates%20with%20bug%20and%20crash%20fixes%20though%2C%20trying%20to%20improve%20support%20of%20high%20res%20files.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-403587%22%20slang%3D%22de-DE%22%3ESubject%3A%20GoPro%20App%20crashes%20very%20often%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-403587%22%20slang%3D%22de-DE%22%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F28943%22%20target%3D%22_blank%22%3E%20%40haindash%20%3C%2FA%3E%20.%20%3CBR%20%2F%3E%20Thanks%20for%20your%20post%2C%20but%20I%20do%20not%20share%20your%20statement%2C%20that%204k%20footage%20is%20too%20much%20for%20my%20phone.%20I%20can%20process%20the%20same%20footage%20with%20iMovie%20on%20this%20device%20and%20I%20have%20no%20trouble.%20And%20the%20iPhone%208%20is%20also%20able%20to%20record%204k%20content.%20So%20why%20should%20the%20phone%20be%20too%20weak%20to%20process%20the%204k%20footage%3F%20So%20for%20me%20it%20looks%20like%20that%20is%20definitely%20a%20problem%20in%20the%20GoPro%20app.%20Maybe%20there%20is%20a%20bug%20in%20accessing%20the%20GPU%20or%20in%20the%20memory%20management.%20So%20is%20there%20a%20possibillity%20in%20the%20app%20to%20submit%20a%20debug%20report%20automatically%20when%20the%20app%20crashes%3F%3CBR%20%2F%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-403830%22%20slang%3D%22en-US%22%3EBetreff%3A%20GoPro%20App%20crashes%20very%20often%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-403830%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F117931%22%20target%3D%22_blank%22%3E%40blueblaze35108%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20hear%20what%20you're%20saying%20indeed%20it%20can%20seem%20surprising.%3CBR%20%2F%3EYour%20iPhone%208%20records%204k%20and%20can%20read%204K%2C%20however%20when%20it%20comes%20to%20multi-clip-editing%20-%20if%20I'm%20not%20mistaken%20you're%20trying%20to%20make%20a%20story%20with%20multiple%20media%20-%20the%20difference%20is%20that%20your%20phone%20has%20to%20read%20%2F%20decode%20at%20least%20two%204k%20clips%20at%20the%20same%20time%2C%20this%20is%20required%20for%20transitions%20between%20the%20two%20clips.%26nbsp%3BDecoding%20multiple%204K%20videos%20simultaneously%20is%20really%20demanding%20(processing%2C%20memory)%20so%20it's%20a%20different%20story%20than%20when%20you%20are%20in%20single%20clip%20editing%20when%20it's%20just%20one%204k%20clip%20at%20a%20time.%3CBR%20%2F%3ETypically%20on%20an%20(older)%20Android%20devices%20this%20will%20result%20in%20stuttering%20transitions%20because%20there's%20not%20enough%20video%20decoders%20to%20decode%20the%20videos%20at%20the%20same%20time.%3CBR%20%2F%3EIn%20Quik%20App%204K%20wasn't%20accepted%20on%20iPhone%208%20devices%2C%20only%20iPhone%208%20Plus.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWe%20want%20to%20improve%20support%20on%204K%20footage%20for%20sure.%20Next%20update%20is%20coming%20end%20of%20the%20month.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-404079%22%20slang%3D%22de-DE%22%3ESubject%3A%20GoPro%20App%20crashes%20very%20often%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-404079%22%20slang%3D%22de-DE%22%3E4k%20footage%2C%20but%20this%20should%20only%20come%20with%20a%20crash%20of%20the%20app.%20%3CBR%20%2F%3E%20And%20when%20i%20tried%20iMovie%2C%20all%2018%20clips%20were%20loaded%20into%20the%20timeline%20without%20any%20issues.%20%F0%9F%98%89%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-404570%22%20slang%3D%22en-US%22%3EBetreff%3A%20GoPro%20App%20crashes%20very%20often%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-404570%22%20slang%3D%22en-US%22%3EI%20know%20I%20know%20-%20I'm%20not%20saying%20you're%20wrong%2C%20I%20totally%20agree%20with%20you%20-%20honestly%20the%20app%20has%20a%20long%20way%20of%20improvements%20ahead%20and%20for%20sure%20we%20want%20to%20improve%204K%20support.%3CBR%20%2F%3EThe%20crash%20could%20be%20a%20memory%20crash%20-%20not%20enough%20video%20decoders%20-%20or%20it%20could%20be%20a%20crash%20related%20to%20a%20bug%20in%20the%20app...%3C%2FLINGO-BODY%3E
Reply
GoPro
Posts: 454

Betreff: GoPro App crashes very often

@blueblaze35108 

I hear what you're saying indeed it can seem surprising.
Your iPhone 8 records 4k and can read 4K, however when it comes to multi-clip-editing - if I'm not mistaken you're trying to make a story with multiple media - the difference is that your phone has to read / decode at least two 4k clips at the same time, this is required for transitions between the two clips. Decoding multiple 4K videos simultaneously is really demanding (processing, memory) so it's a different story than when you are in single clip editing when it's just one 4k clip at a time.
Typically on an (older) Android devices this will result in stuttering transitions because there's not enough video decoders to decode the videos at the same time.
In Quik App 4K wasn't accepted on iPhone 8 devices, only iPhone 8 Plus.

 

We want to improve support on 4K footage for sure. Next update is coming end of the month.

Tourist
Posts: 8

Betreff: GoPro App crashes very often

For sure it might be very demanding to read and decode 4k footage, but this should only have an influence on the performance and should not lead to a crash of the App.
And when I tried iMovie, all 18 clips were loaded into the timeline without any issues. 😉
GoPro
Posts: 454

Betreff: GoPro App crashes very often

I know I know - I'm not saying you're wrong, I totally agree with you - honestly the app has a long way of improvements ahead and for sure we want to improve 4K support.
The crash could be a memory crash - not enough video decoders - or it could be a crash related to a bug in the app...