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Tourist
Posts: 8

GoPro App crashes very often

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I run the app with iOS 13 on an iPhone 8.
The clips are recorded with the Hero 7 Black in 4K 60 fps.
When I edit the Quick Story in the GoPro App, the App crashes very opften. Even the export to the gallery doesn‘t work properly.
I am not sure whether the app can‘t hande the huge dat a amount or there are still problems with IOS 13.

BR
Dsniel
GoPro
Posts: 21,675

Re: GoPro App crashes very often

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Thank you for the feedback, @blueblaze35108. See how it goes when you update to iOS13.1. 

When does the crash happen - is it when you add media? when you save your edit? 

See if there is any element that might be causing the crash - like a video that is too short, or too long. 

Let us know what you find out. Thanks!

Tourist
Posts: 8

Betreff: GoPro App crashes very often

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Hi @mariustanya,

The crash happens during editing, mostly when you jump in the timeline of a clip and when I try to export the Quick Story to the gallery. The export crashes always at circa 30%.
I updated to iOS 13.1.1 and the behavior is still the same. Yesterday I shot some clips in 1080 with 60 fps and the App worked fine. So the App seems to have issues with 4K content. 😕
GoPro
Posts: 21,675

Re: Betreff: GoPro App crashes very often

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Thank you for the quick response, @blueblaze35108. A new version of the app will be released soon. Once you have it installed, please let us know if you still observe an issue with editing videos source from 4K content. Thanks!

Tourist
Posts: 8

Betreff: GoPro App crashes very often

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After installation of the GoPro app version 6.1, the app still crashes with editing of 4k content.
Next step will be, to remove the app from my phone completely and download all video clips from the camera again. Lets see if this works out.
Tourist
Posts: 8

Betreff: GoPro App crashes very often

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Even after deleting and reinstalling the app and downloading the clips from the camera again, it crashes when editing 4k content.
This is very disappointing.
GoPro
Posts: 3,680

Betreff: GoPro App crashes very often

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Sorry about that @blueblaze35108 the fact that the app isn't crashing when you try with 1080p footage shows that the 4K footage is a bit too much for your phone to handle. :(

App will be regularly updates with bug and crash fixes though, trying to improve support of high res files.

Tourist
Posts: 8

Betreff: GoPro App crashes very often

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Hello @haindash,
Thanks for your post, but I don‘t share your statement, that 4k footage is too much for my phone. I can process the same footage with iMovie on this device and I have no trouble. And the iPhone 8 is also able to record 4k content. So why should the phone be too weak to process the 4k footage? So for me it looks like, that there is definitly a problem in the GoPro App. Maybe there is a bug in accessing the GPU or in the memory management. So is there a possibillity in the app to submit a debug report automatically, when the app crashes?
GoPro
Posts: 3,680

Betreff: GoPro App crashes very often

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@blueblaze35108 

I hear what you're saying indeed it can seem surprising.
Your iPhone 8 records 4k and can read 4K, however when it comes to multi-clip-editing - if I'm not mistaken you're trying to make a story with multiple media - the difference is that your phone has to read / decode at least two 4k clips at the same time, this is required for transitions between the two clips. Decoding multiple 4K videos simultaneously is really demanding (processing, memory) so it's a different story than when you are in single clip editing when it's just one 4k clip at a time.
Typically on an (older) Android devices this will result in stuttering transitions because there's not enough video decoders to decode the videos at the same time.
In Quik App 4K wasn't accepted on iPhone 8 devices, only iPhone 8 Plus.

 

We want to improve support on 4K footage for sure. Next update is coming end of the month.

Tourist
Posts: 8

Betreff: GoPro App crashes very often

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For sure it might be very demanding to read and decode 4k footage, but this should only have an influence on the performance and should not lead to a crash of the App.
And when I tried iMovie, all 18 clips were loaded into the timeline without any issues. 😉
GoPro
Posts: 3,680

Betreff: GoPro App crashes very often

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I know I know - I'm not saying you're wrong, I totally agree with you - honestly the app has a long way of improvements ahead and for sure we want to improve 4K support.
The crash could be a memory crash - not enough video decoders - or it could be a crash related to a bug in the app...
Sightseer
Posts: 1

Betreff: GoPro App crashes very often

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I’m using iPhone XS Max, running iOS 13.2 & GoPro app 6.2, yet the app crashed at 0% when I tried to download a short story made from one short movie, so you can only enjoy your stories in the app. What is it good for then? I guess GoPro is not apple
Tourist
Posts: 2

Betreff: GoPro App crashes very often

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Same for me. Added videos from Hero 8 and Max to the Quick Stories and tried to export the finished video into camera roll, but app crashes with 0% of rendered videos.

 

iOsS 13.2 and latest GoPro app

GoPro
Posts: 3,680

Betreff: GoPro App crashes very often

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@sonyj5810 @trailcafe 

 

We have just found out about this bug - will fix as soon as possible.
DM me if you want access to a beta.

Tourist
Posts: 2

Betreff: GoPro App crashes very often

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@haindash didn't find the DM option!?
Yes, I would like to access the beta for testing purposes.

Thanks in advance :)
GoPro
Posts: 3,680

Betreff: GoPro App crashes very often

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@trailcafe 

 

To beta test GoPro App you will have to fill out a NDA first. Here: https://goprorc.az1.qualtrics.com/jfe/form/SV_3dRVirHRT9IfmBf  
I'll add you to our testers' list when it's done.

 

Beta process:
- iOS: install TestFlight on your device, invitation will come per email
- Android: Open this url on your phone and follow instructions to access the beta: https://play.google.com/apps/testing/com.gopro.smarty

 

You can ask access our Beta Testing feedback groups here either:
- iOS GROUP: https://www.facebook.com/groups/goproapp.ios.beta
OR
- ANDROID GROUP: https://www.facebook.com/groups/goproapp.android.beta
I manage those groups, it's a place where beta users share their feedback / ideas / bug reports / videos / questions etc...

 

Best,

Hiker
Posts: 7

Betreff: GoPro App crashes very often

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Hi,

I’m experiencing the exact same issue, app inevitably crashes when attempting to save 4K quickstories to camera roll. I’ve tried all the popular fixes (reinstall, close all apps, restart phone etc). Any idea when an app update will be made publicly available?

Rgds
GoPro
Posts: 21,675

Re: Betreff: GoPro App crashes very often

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Hello @alertstar827. The troubleshooting steps here https://community.gopro.com/t5/en/How-to-Resolve-GoPro-App-Crashing-or-Freezing-Issues/ta-p/392953 will help. Have a go at them and let us know how it goes. Thanks!

Hiker
Posts: 7

Re: Betreff: GoPro App crashes very often

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Took all those steps before posting here, the problem persists.
GoPro
Posts: 21,675

Re: Betreff: GoPro App crashes very often

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Sorry about that. @alertstar827. We appreciate you going through the steps. The next step would be to engage our Support team for further assistance. To connect with Support, visit https://gopro.com/help/ContactUs and fill out the form with the needed details. Once done, select "Contact Us" and proceed with either chat or a callback request. You may direct them to this thread for reference on what has already been done.