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GoPro
Posts: 4,937

Re: GoPro App and Samsung Gallery - Deleted Videos

Yes, it is, @bolddive18444. We just have not heard back from the team yet. We will keep you posted. Thanks!

Hiker
Posts: 11

Re: GoPro App and Samsung Gallery - Deleted Videos

This is a dead end isn't it...

GoPro
Posts: 3,825

Re: GoPro App and Samsung Gallery - Deleted Videos

 

Hi @bolddive18444

 

Apologies if this is taking some time.

We did a couple of tests with an S7 and an S8, and we have observed the same.

We also tested a J7 and did not encounter the issue.

Would you be able to test your camera with a non S-series phone?

 

Thanks!

Ej

Hiker
Posts: 11

Re: GoPro App and Samsung Gallery - Deleted Videos

Hi Ej,

 

Thanks for replying, appreciate the matter is being addressed.

 

Unfortunately I do not have access to a non-S Samsung device.

 

Given you've been able to repeat the behaviour on two S-Series as well as my demonstrations with an S7 and S9, should this not be enough to acknowledge the issue and be able to determine the cause?

 

Let's assume this only happens with S-series - can we not then diagnose and correct the issue?

GoPro
Posts: 3,825

Re: GoPro App and Samsung Gallery - Deleted Videos

 

Thanks @bolddive18444

 

We have already raised this to the team in charge.

I'll post back on this thread once we get an update.

 

Regards,

Ej