12-06-2018 03:29 PM
Apologies if this is taking some time.
We did a couple of tests with an S7 and an S8, and we have observed the same.
We also tested a J7 and did not encounter the issue.
Would you be able to test your camera with a non S-series phone?
12-06-2018 03:54 PM
Thanks for replying, appreciate the matter is being addressed.
Unfortunately I do not have access to a non-S Samsung device.
Given you've been able to repeat the behaviour on two S-Series as well as my demonstrations with an S7 and S9, should this not be enough to acknowledge the issue and be able to determine the cause?
Let's assume this only happens with S-series - can we not then diagnose and correct the issue?