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Sightseer
Posts: 2
Accepted Solution

GoPro App and Moto G5 Plus. Problem with connection

Recently I´ve bought GoPro Black 7 and I have a problem with bluetooth connection with my phone. Currently I´m using Moto G5+ and my bluetooth can see the camera but the application GoPro cannot find it. I tried to do the same with Moto G7+ and everything worked perfectly. Is there any solution? how can I connect the camera with Moto G5+? 


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GoPro
Posts: 19,657

Re: GoPro App and Moto G5 Plus. Problem with connection

Hi @chmiel2603

 

Has this paired before? What Android version is your G5+ on?

As the camera pairs fine with a different phone model, it is a possible compatibility issue.

 

For reference, you can also check Troubleshooting GoPro App Connectivity Issues

 

Thanks!
Ej

View solution in original post


All Replies
Highlighted
GoPro
Posts: 19,657

Re: GoPro App and Moto G5 Plus. Problem with connection

Hi @chmiel2603

 

Has this paired before? What Android version is your G5+ on?

As the camera pairs fine with a different phone model, it is a possible compatibility issue.

 

For reference, you can also check Troubleshooting GoPro App Connectivity Issues

 

Thanks!
Ej

Highlighted
Sightseer
Posts: 2

Re: GoPro App and Moto G5 Plus. Problem with connection

Yes, It was a first time I tried to pair them. On this phone I have Android 8.1.0.
Thank you for the advice!