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Hiker
Posts: 13

GoPro App - Selecting Music from local music library is not working

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Phone OnePlus 5T // Android v10 // GoPro Apps v7.2.1

 

When building a video edit: when selecting the music track:

* Selecting Music from the online "GoPro Music" libray is working fine.

* Clicking on <+> <Select Your Music> <Your Music> , the app is not finding my local music/audio library files. This used to work fine in the past but now it is not working anymore.  

 

I tried clearing data, clearing cache, restarting phone but the result is still the same.

 

Additional FYI - I also have Quik v5.0.7 installed on that same phone, and it is exhibiting the same problem (GoPro app cant find/list my local music files)

 

FYI - On a old android tablet, it's working fine: ASUS Tablet ZenPad 3s 10 LTE // Android v7 // GoPro Apps v7.2.1

 

Appreciate your support - Thanks! 


Accepted Solutions
Hiker
Posts: 13

Re: GoPro App - Selecting Music from local music library is not working

[ New ]

I eventually figured it out....

 

I downloaded a new mp3 file from Chrome and the GoPro app was able to see it.

My existing audio/mp3 files remain undiscoverable by GoPro app.

 

I am using the 3rd party app "ES File Explorer" as my default file manager.

 

To fix the issue: I used another file manager (FileManager bundled with the phone's OS Android OxygenOS) to cut/paste my existing mp3/audio files to a new folder - GoPro app was finally able to see the audio/mp3.

 

Doing the same cut/paste procedure using "ES File Explorer" did not make the audio files detectable by GoPro app. 

 

This is a very strange behavior - Seems that GoApp way of detecting/listing audio/media files is very "sensitive" (as I mentioned earlier in my post, I didn't have problems detecting my audio/media files by many other 3rd party apps using media) - even when i was managing my files with "ES File Explorer" .

 

You can close the ticket

 

 

 

View solution in original post


All Replies
GoPro
Posts: 24,518

Re: GoPro App - Selecting Music from local music library is not working

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Hi @samerm28262

 

It is also working on my Huawei P30.

We'll have this shared with the team.

We'll post back once we have an update.

 

Thanks!

Ej

Hiker
Posts: 13

Re: GoPro App - Selecting Music from local music library is not working

[ New ]

Some more information - File media discovery/listing is working fine with other android apps (VLC, Google Play Music, DJI Mimo, and various file managers listing files by audio/music media type) - i.e. they are all able to discover & list the local music/audio library.

 

Some additional Phone Details: OnePlus 5T Model A5010 // Android v10 (Google system update 292900700) // Build: OnePlus A5010_43_200601 // Oxygen OS v10.0.0

GoPro
Posts: 2,392

Re: GoPro App - Selecting Music from local music library is not working

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Hi,

So I'm not sure what could happen on your end but here's how I do it.
I simply download the mp3 to my phone and it's displayed under My Files in Music and from there I can see it in GoPro App.
That's how I use it on my Note10.
Can you try like that?
Hiker
Posts: 13

Re: GoPro App - Selecting Music from local music library is not working

[ New ]

The mp3 files are in a local folder on my phone (some are downloaded from internet, some are copied from PC over data cable , etc) - As I mentioned in my previous message, other media android apps (VLC, DJI MiMO, Google Play Music, MediaMonkey, etc) are able to see the audio/map3 files when discovering media files across the device. This problem is only happening with GoPro app.

GoPro
Posts: 2,392

Re: GoPro App - Selecting Music from local music library is not working

[ New ]
Hi,
So it seems that the app isn't "scanning" this particular folder here. Could you move it somewhere else? I don't know how this is structured on your phone but if you have a Download folder or a Files folder, put you music at the root of the Files folder or inside the Download folder? Just thinking out loud here.
Hiker
Posts: 13

Re: GoPro App - Selecting Music from local music library is not working

[ New ]

Hello

 

I've already tried moving the audio files in other folders, moving the files to the root folder. Nothing worked (The issue is not specific that that particular folder).

GoPro
Posts: 2,392

Re: GoPro App - Selecting Music from local music library is not working

[ New ]
Hi,

Ok sorry about that, it seems that it's a device specific issue. We will see if we have a similar phone in-house to check.