Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Mobile
%3CLINGO-SUB%20id%3D%22lingo-sub-307890%22%20slang%3D%22en-US%22%3EGoPro%20App%20-%20Fusion%20video%20files%20on%20OnePlus%205T%20%5Bnot%20working%5D%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-307890%22%20slang%3D%22en-US%22%3E%3CP%3E%3CSPAN%3EHello%20Support%20team%2C%3C%2FSPAN%3E%3C%2FP%3E%3CDIV%3E%26nbsp%3B%3C%2FDIV%3E%3CDIV%3EMobile%20Handset%3A%20Android%20OnePlus%205T%20(Android%209%20Oxygen%209.0.3%20build%20A5010_43_190118)%3C%2FDIV%3E%3CDIV%3EFusion%20(build%201.80)%3A%20The%20fusion%20video%20files%20are%20in%203k%2F60%20format.%26nbsp%3B%3C%2FDIV%3E%3CDIV%3E%26nbsp%3B%3C%2FDIV%3E%3CDIV%3EI%20wanted%20to%20report%20the%20following%20issues%3A%26nbsp%3B%3C%2FDIV%3E%3CDIV%3E%5B1%5D%20Playing%20Fusion%20video%20files%20is%20not%20working%20properly%3A%20Click%20on%20a%20fusion%20video%2C%20as%20soon%20as%20you%20click%20the%20play%20button%2C%20the%20video%20is%20blank(black)%20but%20you%20can%20still%20hear%20the%20audio.%26nbsp%3B%3C%2FDIV%3E%3CDIV%3E%5B2%5D%20%22Create%20360%20clip%22%3A%20irrespective%20where%20you%20scroll%2C%20the%20images%20of%20the%20video%20are%20not%20showing%20up%26nbsp%3B%26nbsp%3B%3C%2FDIV%3E%3CDIV%3E%5B3%5D%20%22Grab%20Photo%22%3Airrespective%20where%20you%20scroll%2C%20the%20images%20of%20the%20video%20are%20not%20showing%20up%26nbsp%3B%26nbsp%3B%3C%2FDIV%3E%3CDIV%3E%5B4%5D%20%22Overcapture%22%3A%26nbsp%3B%3C%2FDIV%3E%3CDIV%3E%5B4.1%5D%20Click%20on%20Play%3A%20video%20doesn't%20work%20properly%20(video%20is%20blank%2Fblack%20with%20audio%20only)%3C%2FDIV%3E%3CDIV%3E%5B4.2%5D%20Click%20on%20Record%3A%20Doesn't%20do%20anything%3C%2FDIV%3E%3CDIV%3E%26nbsp%3B%3C%2FDIV%3E%3CDIV%3EAll%20the%20features%20above%20used%20to%20work%20normally%20in%20your%20previous%20version%20of%20the%20GoPro%20app.%3C%2FDIV%3E%3CDIV%3EYour%20development%20team%20broke%20something%20in%20the%20latest%20version%20(5.1.1%20dated%20Jan%2011%2C2019).%3C%2FDIV%3E%3CDIV%3E%26nbsp%3B%3C%2FDIV%3E%3CDIV%3EThe%20handset%20is%20in%20your%20list%20of%20supported%20handsets%3A%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fblock%2Ffusion-supported-devices%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fblock%2Ffusion-supported-devices%3C%2FA%3E%3C%2FDIV%3E%3CDIV%3E%26nbsp%3B%3C%2FDIV%3E%3CDIV%3ECould%20you%20please%20look%20into%20the%20matter%20on%20urgent%20basis%20and%20do%20the%20necessary%20to%20restore%20proper%20functioning%20of%20the%20GoPro%20App%20%3F%26nbsp%3B%3C%2FDIV%3E%3CDIV%3E%26nbsp%3B%3C%2FDIV%3E%3CDIV%3EThis%20is%20really%20frustrating%20-%20The%20overall%20customer%26nbsp%3Bexperience%20with%20your%20Fusion%20product%20has%20been%20horrible%20since%20the%20beginning%20(Fusion%20Studio%20v.1.1%2C%201.2%20were%20riddled%20with%20bugs%20and%20stability%20issues%2C%20GoPro%20app%20at%20the%20time%20of%20my%20Fusion%20purchase%20lacked%20a%20lot%20of%20feature%20found%20on%20iPhone%20equivalent%20Gopro%20app%2C%20heating%20issues%2C%20etc)%20-%20And%20now%20(when%20I%20need%20your%20product%20to%20work%2C%20I%20am%20currently%20on%20a%20ski%20trip)%20%2C%20I%20face%20the%20issues%20listed%20above.%3C%2FDIV%3E%3CDIV%3E%26nbsp%3B%3C%2FDIV%3E%3CDIV%3EI%20am%20seriously%20thinking%20of%20selling%20it%20and%20move%20to%20Insta360.%3C%2FDIV%3E%3CDIV%3E%26nbsp%3B%3C%2FDIV%3E%3CDIV%3EPS%3A%20On%20Google%20play%2C%20under%20GoPro%20app%2C%20please%20update%20your%20main%20page%20(Your%20developer%20Contact%20Email%20address%20is%20point%20to%20support%40gopro.com%20-%20This%20is%20no%20longer%20a%20valide%20email)%26nbsp%3B%3C%2FDIV%3E%3CDIV%3E%26nbsp%3B%3C%2FDIV%3E%3CDIV%3EKind%20regards%3C%2FDIV%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-307890%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EGoPro%20App%20for%20Android%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-307899%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20App%20-%20Fusion%20video%20files%20on%20OnePlus%205T%20%5Bnot%20working%5D%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-307899%22%20slang%3D%22en-US%22%3ESame%20problem%20with%20my%20samsung%20note%209%20update%20to%20android9.%20I%20used%20to%20work%20on%20360%20videos%20of%20my%20fusions.%20Now%20they%20don't%20work%20with%20my%20phone.%20This%20is%20a%20big%20problem%20for%20gopro%20and%20android%20developers.%20Need%20an%20emergency%20solution.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-308096%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20App%20-%20Fusion%20video%20files%20on%20OnePlus%205T%20%5Bnot%20working%5D%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-308096%22%20slang%3D%22en-US%22%3E%3CP%3EThank%20you%20for%20sharing%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F92034%22%20target%3D%22_blank%22%3E%40samerm28262%3C%2FA%3E%20and%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F92038%22%20target%3D%22_blank%22%3E%40sonerkinaci%3C%2FA%3E%20.%20We%20will%20pass%20this%20along%20to%20the%20team%20and%20will%20keep%20this%20thread%20posted%20once%20we%20hear%20back%20from%20them.%20Best%20regards!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-312931%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20App%20-%20Fusion%20video%20files%20on%20OnePlus%205T%20%5Bnot%20working%5D%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-312931%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F56774%22%20target%3D%22_blank%22%3E%40mariustanya%3C%2FA%3E%26nbsp%3B-%20When%20do%20you%20think%20we%20will%20hear%20back%20with%20an%20ETA%20for%20the%20fix%20%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-313187%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20App%20-%20Fusion%20video%20files%20on%20OnePlus%205T%20%5Bnot%20working%5D%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-313187%22%20slang%3D%22en-US%22%3E%3CP%3EAdditional%20Observations%3A%3C%2FP%3E%3CP%3EFrom%20the%20GoPro%20app%2C%20i%20am%20not%20able%20to%20use%2Fcontrol%20the%20fusion%20camera%20remotely.%3C%2FP%3E%3CP%3EMian%20Menu%20%26gt%3B%26gt%3B%20Camera%20%26gt%3B%26gt%3B%20(under%20Fusion%2C%20click%20on%20camera%20logo)%20-%20It%20takes%20me%20to%20the%20main%20page%20of%20the%20camera%20and%20i%20get%20a%20blank%2Fblack%20video%20instead%20of%20the%20usual%20live%20streaming%20feed%20from%20the%20camera%20(attached%20screenshot)%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EClicking%20on%20record%20doesn't%20make%20a%20difference%20-%20The%20camera%20starts%20recording%20but%20on%20my%20phone%2C%20the%20video%20is%20showing%20as%20still%20black%20on%20the%20screen.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-313507%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20App%20-%20Fusion%20video%20files%20on%20OnePlus%205T%20%5Bnot%20working%5D%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-313507%22%20slang%3D%22en-US%22%3E%3CP%3EThis%20is%20noted%2C%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F92034%22%20target%3D%22_blank%22%3E%40samerm28262%3C%2FA%3E.%20Sorry%2C%20we%20do%20not%20have%20an%20update%20at%20this%20time%20yet.%20We'll%20post%20here%20as%20soon%20as%20we%20hear%20back%20from%20the%20team.%20You%20may%20also%20watch%20out%20for%20updates%20through%20this%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2FBlock%2FSoftware-Update-Release-Information%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Elink%3C%2FA%3E.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-316971%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20App%20-%20Fusion%20video%20files%20on%20OnePlus%205T%20%5Bnot%20working%5D%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-316971%22%20slang%3D%22en-US%22%3E%3CP%3EHello%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F56774%22%20target%3D%22_blank%22%3E%40mariustanya%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIt%20has%20been%203%20weeks%20since%20I%20reported%20the%20issue%20-%20I%20would%20appreciate%20feedback%2Fupdates%3A%3C%2FP%3E%3CP%3E%5B1%5D%20Confirmation%2Facknowledgement%20of%20the%20reported%20issues%2Fbugs%20by%20the%20GoPro%20App%20Dev%20Team%3C%2FP%3E%3CP%3E%5B2%5D%20Confirmation%2Fcommitment%20that%20those%20issues%20will%20be%20fixed%3C%2FP%3E%3CP%3E%5B3%5D%20Tentative%20date%20for%20the%20fix%20release%20in%20the%20next%20GoProApp%20(Android)%20release%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20need%20feedback%20on%20the%203%20points%20above%20so%20I%20can%20make%20a%20decision%20on%20this%20product.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-321764%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20App%20-%20Fusion%20video%20files%20on%20OnePlus%205T%20%5Bnot%20working%5D%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-321764%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F56774%22%20target%3D%22_blank%22%3E%40mariustanya%3C%2FA%3E%26nbsp%3B-%20What%20is%20the%20feedback%20of%20the%20GoPro%20app%20team%20regarding%20the%20reported%20issue%20%3F%20When%20can%20we%20expect%20the%20correction%20%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ETHe%20GoGro%20App%20has%20been%20updated%20(%3CSPAN%20class%3D%22htlgb%22%3Ev5.2.1%2021%20March)%26nbsp%3B%3C%2FSPAN%3Eand%20the%20reported%20issues%20are%20still%20there.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-322551%22%20slang%3D%22de-DE%22%3ERe%3A%20GoPro%20App%20-%20Fusion%20video%20files%20on%20OnePlus%205T%20%5Bnot%20working%5D%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-322551%22%20slang%3D%22de-DE%22%3E%3CP%3ETry%20to%20pan%20or%20to%20zoom.%3C%2FP%3E%3CP%3Efor%20me%2C%20the%20image%20of%20the%20rear%20lens%20is%20black.%20Then%20it%20can%20look%20like%20this%20with%20you.%3C%2FP%3E%3CP%3EHowever%2C%20the%20recordings%20are%20made%20completely%20for%20me%2C%20so%20that%20I%20see%20the%20data%20completely%20in%20Fusion%20Studio.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-323552%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20App%20-%20Fusion%20video%20files%20on%20OnePlus%205T%20%5Bnot%20working%5D%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-323552%22%20slang%3D%22en-US%22%3E%3CP%3EHello%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThe%20issue%20is%20not%20the%20recordings%20-%20Those%20are%20working%20well%20in%20Fusion%20Studio.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20am%20reporting%20an%20issue%20in%20viewing%20the%20recordings%20in%20the%20GoPro%20mobile%20android%20app.%20This%20was%20functioning%20well%20before%20-%20I%20suspect%20that%20the%20App%20stopped%20working%20well%20in%20Android%209.%20Waiting%20for%20feedback%20from%20GoPro%26nbsp%3BDev%20team%20feedback%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F56774%22%20target%3D%22_blank%22%3E%40mariustanya%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-325244%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20App%20-%20Fusion%20video%20files%20on%20OnePlus%205T%20%5Bnot%20working%5D%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-325244%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F92034%22%20target%3D%22_blank%22%3E%40samerm28262%3C%2FA%3E%20and%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F45804%22%20target%3D%22_blank%22%3E%40christianw23866%3C%2FA%3E.%20Apologies%20for%20the%20inconvenience.%20We%20still%20have%20not%20heard%20from%20the%20team%20regarding%20an%20update%20or%20a%20fix.%20We%20did%20tests%20on%20Android%209%20devices%20and%20Fusion%20running%20on%20version%201.8%20and%202.0%20and%20we%20are%20able%20to%20see%20the%20complete%20view.%20We%20will%20keep%20you%20posted%20once%20we%20get%20new%20information.%20Thanks!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-357408%22%20slang%3D%22en-US%22%3ERe%3A%20GoPro%20App%20-%20Fusion%20video%20files%20on%20OnePlus%205T%20%5Bnot%20working%5D%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-357408%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F56774%22%20target%3D%22_blank%22%3E%40mariustanya%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHello%20-%20Any%20updates%20from%20the%20dev%20team%20%3F%20It%20has%20been%20over%204month%20since%20the%20issue%20was%20reported.%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Hiker
Posts: 15

Re: GoPro App - Fusion video files on OnePlus 5T [not working]

Versuche mal zu schwenken bzw. zu zoomen.

bei mir ist das Bild des hinteren Objektives schwarz. Dann kann es bei dir auch so aussehen.

Allerdings werden bei mir die Aufnahmen vollständig gemacht, so dass ich im Fusion Studio die Datenen komplett sehe.

Tourist
Posts: 7

Re: GoPro App - Fusion video files on OnePlus 5T [not working]

Hello 

 

The issue is not the recordings - Those are working well in Fusion Studio.

 

I am reporting an issue in viewing the recordings in the GoPro mobile android app. This was functioning well before - I suspect that the App stopped working well in Android 9. Waiting for feedback from GoPro Dev team feedback @mariustanya 

GoPro
Posts: 7,868

Re: GoPro App - Fusion video files on OnePlus 5T [not working]

Hello @samerm28262 and @christianw23866. Apologies for the inconvenience. We still have not heard from the team regarding an update or a fix. We did tests on Android 9 devices and Fusion running on version 1.8 and 2.0 and we are able to see the complete view. We will keep you posted once we get new information. Thanks!

Tourist
Posts: 7

Re: GoPro App - Fusion video files on OnePlus 5T [not working]

@mariustanya 

 

Hello - Any updates from the dev team ? It has been over 4month since the issue was reported.

GoPro
Posts: 7,868

Re: GoPro App - Fusion video files on OnePlus 5T [not working]

Sorry for the long wait, @samerm28262. We still do not have an update from the dev team. There is a new version of the app that will be released but we have no particulars at this time as to the fixes that come with it. We will keep you posted as we get ne information. Thank you for your patience.