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Hiker
Posts: 8
Accepted Solution

GoPro App Download S9+

I have a Samsung Galaxy S9+, Android version 11.

I just brought a Hero Black 7 and tried downloading the app from the Play Store but it doesn't show. When I click on Apps on the gopro site which shows to download from with the Apple store or Android play store, I click on Android and it shows the app but says incompatible with my device.

Has anyone else had this issue? Any solution? My phone isn't thst old and everything on it is up to date.

Thanks in advance

Accepted Solutions
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Hiker
Posts: 8

Re: GoPro App Download S9+

Hey Ej. So I went into the paly store and have two Gmail accounts on there, one location of Iraq and another for UK so I switched them and the app came up. So def a location issue.

Thanks for your help

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GoPro
Posts: 14,964

Re: GoPro App Download S9+

Hi @alertstorm17

 

Your phone should be compatible with the app. However, it could be your location.

Which country are you currently at?

 

Thanks!

Ej

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Hiker
Posts: 8

Re: GoPro App Download S9+

Hi Ej,

I'm currently in the Netherlands but just here on holiday.
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GoPro
Posts: 14,964

Re: GoPro App Download S9+

Thanks for getting back to us @alertstorm17

 

Would you be able to send us a screen shot of the error?

Also, can you please double check on the OS version of your phone?

 

Regards,

Ej

 

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Hiker
Posts: 8

Re: GoPro App Download S9+

Hi Ej,

Android version 9 (sorry I had said 11 in my post).

Attached is what a screenshot of the apps found when I try GoPro App using the Play Store app and then 2 screenahots by using a browser on my phone through the play store webbrowser.

Play Store App
https://postimg.cc/RNHjj6zg

Play Store browser
https://postimg.cc/7JTW8cj5
https://postimg.cc/RN7g7cmx
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GoPro
Posts: 14,964

Re: GoPro App Download S9+

Thanks for getting back to us. @alertstorm17

To help further isolate the issue, would you be able to test this with another phone?

Let us know if the same error appears.

 

Regards,

Ej

Highlighted
Hiker
Posts: 8

Re: GoPro App Download S9+

Hey Ej. So I went into the paly store and have two Gmail accounts on there, one location of Iraq and another for UK so I switched them and the app came up. So def a location issue.

Thanks for your help
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GoPro
Posts: 12,326

Re: GoPro App Download S9+

Thank you for the update, @alertstorm17. Great to know that you are now able download the app.  We will share your findings with the team.