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Sightseer
Posts: 3

GoPro App Deleted All My Photos And Videos

[ New ]

I dont know when this happend I went on my app and the is no stuff on the app, Is there anyway I can get this recovered, there is alot of hard work put in to this.

 Thanks

GoPro
Posts: 32,093

Re: GoPro App Deleted All My Photos And Videos

[ New ]

Hi @kacper9898

 

It is not normal for the files to go suddenly missing.

The edits/files may have been deleted from the app tab.

 

We have released an update for the GoPro Quik app.

Make sure you are on the latest version.

 

Thanks!

Ej

 

Sightseer
Posts: 3

Re: GoPro App Deleted All My Photos And Videos

[ New ]

Hi, @aragon1006  Thanks for the reply, I might of been because of an update but I am unsure when it happend as when I went on the app there was nothing there, And there was alot there and I didnt delete this myself, Is there anything that can be done

GoPro
Posts: 32,093

Re: GoPro App Deleted All My Photos And Videos

[ New ]

Hi @kacper9898

 

If you have a GoPro Subscription, you may check if the files were uploaded to the cloud.

You may check it through gopro.com/login or through the Cloud tab on the app.

 

Thanks!

Ej

Sightseer
Posts: 3

Re: GoPro App Deleted All My Photos And Videos

[ New ]

Hi @aragon1006 

I have checked this and only some have been uploaded