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Tourist
Posts: 8

GoPro App Crashing After Overcapture

[ New ]

Hello,

 

I have GoPro fusion and Iphone XR. When I try to Overcapture after finishing the overcapture recording the app crashes. Any ideas?


Accepted Solutions
GoPro
Posts: 19,297

Re: GoPro App Crashing After Overcapture

[ New ]

Hello @stathissel. Below are a few steps that can be tried. 

  1. Ensure that the GoPro App and mobile device are up to date with their latest versions.
  2. Force close the app and re-open it. Then check to see if the crashing or freezing still occurs.
  3. Force close other apps that may be running, but you are not using. This may free up memory on your mobile device and allow the GoPro App to run better.
  4. Restart your mobile device and then restart the GoPro App.  
  5. The GoPro Camera Name may have a special character (e.g. ¥, £, ü, etc) in it. If this is the case, press 'Connect + Control' and tap on the wrench icon to open the Settings.  Scroll to the Camera Info section and select the Camera Name.  Finally, remove the special characters from the name.  The GoPro App should no longer crash.

Let us know how it goes. We hope to hear back form you. 

 

Thanks, 
Marius

View solution in original post


All Replies
GoPro
Posts: 19,297

Re: GoPro App Crashing After Overcapture

[ New ]

Hello @stathissel. Below are a few steps that can be tried. 

  1. Ensure that the GoPro App and mobile device are up to date with their latest versions.
  2. Force close the app and re-open it. Then check to see if the crashing or freezing still occurs.
  3. Force close other apps that may be running, but you are not using. This may free up memory on your mobile device and allow the GoPro App to run better.
  4. Restart your mobile device and then restart the GoPro App.  
  5. The GoPro Camera Name may have a special character (e.g. ¥, £, ü, etc) in it. If this is the case, press 'Connect + Control' and tap on the wrench icon to open the Settings.  Scroll to the Camera Info section and select the Camera Name.  Finally, remove the special characters from the name.  The GoPro App should no longer crash.

Let us know how it goes. We hope to hear back form you. 

 

Thanks, 
Marius

Tourist
Posts: 8

Re: GoPro App Crashing After Overcapture

[ New ]

Issue resolved after rebooting mobile...Smiley WinkSmiley Frustrated

 

Thank you for your answer

GoPro
Posts: 19,297

Re: GoPro App Crashing After Overcapture

[ New ]

Great to know that issue is resolved. Thank you for the update, @stathissel. Enjoy using your GoPro!