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Sightseer
Posts: 1

GoPro App Crashes when trying to save video to phone

[ New ]

Whenever I try to download a video that is saved on the app to my phone, the app crashes as it says "preparing".

Phone Iphone 6s, Updated IOS and App

I have:
-Updated the app
-Force shut down the app

-Log out and logged back in
-Deleted and re-downloaded the app
-Deleted MORE than enough things from my phone (there is ample space to store the short clip)

This has been an on and off again problem that I have never been able to solve. So frustrating! Any ideas?