GoPro App 360 render issue [ New ]

[spirycave332]

Hi,

Is anyone else having issues when rendering a reframed 360 video on the app. The reframing works fine, but when I save it (render) it seems to pixelate one of the lenses. The actual raw image is fine (if I download and manage that in GoPro Player app on the mac.

Running iPhone 8, iOS 13.1.13, GoPro app v6.2 (3383), and firmware 1.30

Cheers

Steve

[haindash · Accepted solution]

@spyarm @spirycave332 @braveflare774 @cheeseoverdose @drbibo @sawu 

Sorry about that, this issue has been fixed in 6.2.2 - the version has been submitted to Apple so it's a matter of time before it's live.

If you want access to a beta and test further beta versions with our testers' community send me a DM / for that you should not be afraid of bugs and happy to share feedback ;) 

[sawu · Accepted solution]

Ich habe die Beta 6.2.2 aufgespielt und mit dem Iphone 8 geht es jetzt perfekt.

Also mit dem nächsten Update 6.2.2 läuft alles wieder. 

Wer nicht warten kann lädt die BETA runter.

Gruß aus Düsseldorf

Frank

[aragon1006]

Hi @spirycave332

To help isolate the issue, would you be able to test it with a different phone?

Thanks!

Ej

[pa7a7oz]

Hi, I have also an iPhone 8 on iOS 13 and I have the same issue

[mariustanya]

Hello @pa7a7oz. See if the same result is observed using a different device or phone. There maybe an issue with iPhone 8 but we would like to gather more details to be able isolate the issue further. We hope to hear back from you. 

[pa7a7oz]

Hi
I have tried with my wife phone, she has an iPhone 7 on iOS 13 and no render issue !

[christianr65532]

Ich hab das selbe Problem iPhone 8 OS 13.1.3

[braveflare774]

Estou com esse mesmo problema!!!! A última atualização não resolveu o problema!

[braveflare774]

O meu também é um Iphone 8, e estou com o mesmo problema.

[spirycave332]

thanks folks, I only have an iPhone 8 so couldn't test it on any other iOS device. From the posts though, it does look specific to iPhone 8 and iOS 13.1. I've just updated to 13.2 and the problem still exists.

[christianr65532]

ich konnte es auf einem iPhone 6 testen. Da gab es keine Probleme. Scheint wirklich nur auf dem iPhone 8 ein Problem zu sein.

[braveflare774]

Parece que o problema ocorre somente no iphone 8, e ai? Vou ter que trocar meu telefone para conseguir usar a câmera? Ridículo! Comprei essa câmera a menos de 1 mês e já estou muito arrependido e descepcionado! 

[adriannem0]

Anyone experience uploading a good raw quality video in instagram then it turn out to get pixelated once uploading. My resolution are 60fps 1080x1920.

[sawu]

Ja, auch ich bestätige das Problem beim Rendern.

Habe auch das Iphone 8. Alles funktioniert super, nur das gerenderte Video hat dieses komische,

gestreifte Quadrat.

Schade.......

Gruß

Frank

[cheeseoverdose]

I have the exact same problem. I am also using an iPhone 8

[cheeseoverdose]

I just tried it with an iPhone XR and didn’t have a problem. The problem seems to be unique to the iPhone 8

[drbibo]

Gleicher Fehler auch auf meinem iPhone8.
Ich hoffe auf eine baldige Lösung des Problem.

Gruss

[cheeseoverdose]

Is there any update for this, would like to see this get fixed soon as using the Max with an iPhone 8 was going to be primarily how I was going to use the max

[braveflare774]

Na versão beta que foi disponibilizada está tudo funcionando perfeitamente no iPhone 8.

[spyarm]

Me too! Same issue after render the video 360. Only iphone 8 has this problem.

IOS 13.2

Gopro app v.6.2.1 rev.3398

Gopro Max v.1.30

https://www.youtube.com/watch?v=O9TIeJdHnRQ

https://www.youtube.com/watch?v=y4fDBpTwda4

but other devices that I test render is good. (No problem)

iphone 11 pro (ios13.2)

iphone 7 (ios13.1.xx)

Please help to fix it, please....

[haindash · Accepted solution]

@spyarm @spirycave332 @braveflare774 @cheeseoverdose @drbibo @sawu 

Sorry about that, this issue has been fixed in 6.2.2 - the version has been submitted to Apple so it's a matter of time before it's live.

If you want access to a beta and test further beta versions with our testers' community send me a DM / for that you should not be afraid of bugs and happy to share feedback ;) 

[cheeseoverdose]

That is great news. Thank you so much. I’ll probably just wait for the official release and continue using the laptop for exporting at least for now.

[sawu · Accepted solution]

Ich habe die Beta 6.2.2 aufgespielt und mit dem Iphone 8 geht es jetzt perfekt.

Also mit dem nächsten Update 6.2.2 läuft alles wieder. 

Wer nicht warten kann lädt die BETA runter.

Gruß aus Düsseldorf

Frank

[spirycave332]

Excellent bug quashing GoPro. V6.2.2 works perfectly now on the iPhone 8