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Tourist
Posts: 5

GoPro App 360 render issue

[ New ]

Hi,

 

Is anyone else having issues when rendering a reframed 360 video on the app. The reframing works fine, but when I save it (render) it seems to pixelate one of the lenses. The actual raw image is fine (if I download and manage that in GoPro Player app on the mac.

 

Running iPhone 8, iOS 13.1.13, GoPro app v6.2 (3383), and firmware 1.30

 

Cheers

 

Steve


Accepted Solutions
GoPro
Posts: 3,036

Betreff: GoPro App 360 render issue

[ New ]

@spyarm @spirycave332 @braveflare774 @cheeseoverdose @drbibo @sawu 

 

Sorry about that, this issue has been fixed in 6.2.2 - the version has been submitted to Apple so it's a matter of time before it's live.

If you want access to a beta and test further beta versions with our testers' community send me a DM / for that you should not be afraid of bugs and happy to share feedback ;) 

 

View solution in original post

Tourist
Posts: 7

Re: GoPro App 360 render issue

[ New ]

Ich habe die Beta 6.2.2 aufgespielt und mit dem Iphone 8 geht es jetzt perfekt.

 

Also mit dem nächsten Update 6.2.2 läuft alles wieder. 

 

Wer nicht warten kann lädt die BETA runter.

 

Gruß aus Düsseldorf

Frank

 

View solution in original post


All Replies
GoPro
Posts: 27,278

Re: GoPro App 360 render issue

[ New ]

Hi @spirycave332

 

To help isolate the issue, would you be able to test it with a different phone?

 

 

Thanks!

Ej

Tourist
Posts: 3

Re: GoPro App 360 render issue

[ New ]
Hi, I have also an iPhone 8 on iOS 13 and I have the same issue
7B3C1E5B-44BD-422C-89D6-E4F24EF39183.png
GoPro
Posts: 19,949

Re: GoPro App 360 render issue

[ New ]

Hello @pa7a7oz. See if the same result is observed using a different device or phone. There maybe an issue with iPhone 8 but we would like to gather more details to be able isolate the issue further. We hope to hear back from you. 

Tourist
Posts: 3

Re: GoPro App 360 render issue

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Hi
I have tried with my wife phone, she has an iPhone 7 on iOS 13 and no render issue !
Tourist
Posts: 2

Re: GoPro App 360 render issue

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Ich hab das selbe Problem iPhone 8 OS 13.1.32019-11-01 07.01.47.jpg

Tourist
Posts: 6

Re: GoPro App 360 render issue

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Estou com esse mesmo problema!!!! A última atualização não resolveu o problema!

Tourist
Posts: 6

Re: GoPro App 360 render issue

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O meu também é um Iphone 8, e estou com o mesmo problema.

Tourist
Posts: 5

Re: GoPro App 360 render issue

[ New ]

thanks folks, I only have an iPhone 8 so couldn't test it on any other iOS device. From the posts though, it does look specific to iPhone 8 and iOS 13.1. I've just updated to 13.2 and the problem still exists.

Tourist
Posts: 2

Re: GoPro App 360 render issue

[ New ]

ich konnte es auf einem iPhone 6 testen. Da gab es keine Probleme. Scheint wirklich nur auf dem iPhone 8 ein Problem zu sein.

Tourist
Posts: 6

Re: GoPro App 360 render issue

[ New ]

Parece que o problema ocorre somente no iphone 8, e ai? Vou ter que trocar meu telefone para conseguir usar a câmera? Ridículo! Comprei essa câmera a menos de 1 mês e já estou muito arrependido e descepcionado! 

Tourist
Posts: 4

Re: GoPro App 360 render issue

[ New ]

Anyone experience uploading a good raw quality video in instagram then it turn out to get pixelated once uploading. My resolution are 60fps 1080x1920.

Tourist
Posts: 7

Betreff: GoPro App 360 render issue

[ New ]

Ja, auch ich bestätige das Problem beim Rendern.

Habe auch das Iphone 8. Alles funktioniert super, nur das gerenderte Video hat dieses komische,

gestreifte Quadrat.

 

Schade.......

 

Gruß

Frank

Hiker
Posts: 8

Betreff: GoPro App 360 render issue

[ New ]
I have the exact same problem. I am also using an iPhone 8
Hiker
Posts: 8

Betreff: GoPro App 360 render issue

[ New ]
I just tried it with an iPhone XR and didn’t have a problem. The problem seems to be unique to the iPhone 8
Tourist
Posts: 1

Betreff: GoPro App 360 render issue

[ New ]
Gleicher Fehler auch auf meinem iPhone8.
Ich hoffe auf eine baldige Lösung des Problem.

Gruss
8FF50B89-5D7A-4F8C-A7EF-A86FD26F59E5.png
Highlighted
Hiker
Posts: 8

Betreff: GoPro App 360 render issue

[ New ]
Is there any update for this, would like to see this get fixed soon as using the Max with an iPhone 8 was going to be primarily how I was going to use the max
Tourist
Posts: 6

Betreff: GoPro App 360 render issue

[ New ]
Na versão beta que foi disponibilizada está tudo funcionando perfeitamente no iPhone 8.
Tourist
Posts: 1

Betreff: GoPro App 360 render issue

[ New ]

Me too! Same issue after render the video 360. Only iphone 8 has this problem.

IOS 13.2

Gopro app v.6.2.1 rev.3398

Gopro Max v.1.30

https://www.youtube.com/watch?v=O9TIeJdHnRQ

https://www.youtube.com/watch?v=y4fDBpTwda4

 

but other devices that I test render is good. (No problem)

iphone 11 pro (ios13.2)

iphone 7 (ios13.1.xx)


Please help to fix it, please....

03.PNG
GoproMax 360 (v1.30) frame error. Render from gopro app(6.2.1 3398) on iphone 8 (ios13.2)
GoproMax 360 (v1.30) frame error. Render from gopro app(6.2.1 3398) on iphone 8 (ios13.2)
GoPro
Posts: 3,036

Betreff: GoPro App 360 render issue

[ New ]

@spyarm @spirycave332 @braveflare774 @cheeseoverdose @drbibo @sawu 

 

Sorry about that, this issue has been fixed in 6.2.2 - the version has been submitted to Apple so it's a matter of time before it's live.

If you want access to a beta and test further beta versions with our testers' community send me a DM / for that you should not be afraid of bugs and happy to share feedback ;) 

 

Hiker
Posts: 8

Betreff: GoPro App 360 render issue

[ New ]
That is great news. Thank you so much. I’ll probably just wait for the official release and continue using the laptop for exporting at least for now.
Tourist
Posts: 7

Re: GoPro App 360 render issue

[ New ]

Ich habe die Beta 6.2.2 aufgespielt und mit dem Iphone 8 geht es jetzt perfekt.

 

Also mit dem nächsten Update 6.2.2 läuft alles wieder. 

 

Wer nicht warten kann lädt die BETA runter.

 

Gruß aus Düsseldorf

Frank

 

Tourist
Posts: 5

Re: GoPro App 360 render issue

[ New ]

Excellent bug quashing GoPro. V6.2.2 works perfectly now on the iPhone 8