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Tourist
Posts: 5
Accepted Solution

GoPro App 360 render issue

Hi,

 

Is anyone else having issues when rendering a reframed 360 video on the app. The reframing works fine, but when I save it (render) it seems to pixelate one of the lenses. The actual raw image is fine (if I download and manage that in GoPro Player app on the mac.

 

Running iPhone 8, iOS 13.1.13, GoPro app v6.2 (3383), and firmware 1.30

 

Cheers

 

Steve


Accepted Solutions
GoPro
Posts: 561

Betreff: GoPro App 360 render issue

@spyarm @spirycave332 @braveflare774 @cheeseoverdose @drbibo @sawu 

 

Sorry about that, this issue has been fixed in 6.2.2 - the version has been submitted to Apple so it's a matter of time before it's live.

If you want access to a beta and test further beta versions with our testers' community send me a DM / for that you should not be afraid of bugs and happy to share feedback ;) 

 

View solution in original post

Tourist
Posts: 6

Re: GoPro App 360 render issue

Ich habe die Beta 6.2.2 aufgespielt und mit dem Iphone 8 geht es jetzt perfekt.

 

Also mit dem nächsten Update 6.2.2 läuft alles wieder. 

 

Wer nicht warten kann lädt die BETA runter.

 

Gruß aus Düsseldorf

Frank

 

View solution in original post


All Replies
GoPro
Posts: 10,065

Re: GoPro App 360 render issue

Hi @spirycave332

 

To help isolate the issue, would you be able to test it with a different phone?

 

 

Thanks!

Ej

Tourist
Posts: 3

Re: GoPro App 360 render issue

Hi, I have also an iPhone 8 on iOS 13 and I have the same issue
7B3C1E5B-44BD-422C-89D6-E4F24EF39183.png
GoPro
Posts: 8,134

Re: GoPro App 360 render issue

Hello @pa7a7oz. See if the same result is observed using a different device or phone. There maybe an issue with iPhone 8 but we would like to gather more details to be able isolate the issue further. We hope to hear back from you. 

Tourist
Posts: 3

Re: GoPro App 360 render issue

Hi
I have tried with my wife phone, she has an iPhone 7 on iOS 13 and no render issue !
Tourist
Posts: 2

Re: GoPro App 360 render issue

Ich hab das selbe Problem iPhone 8 OS 13.1.32019-11-01 07.01.47.jpg

Tourist
Posts: 6

Re: GoPro App 360 render issue

Estou com esse mesmo problema!!!! A última atualização não resolveu o problema!

Tourist
Posts: 6

Re: GoPro App 360 render issue

O meu também é um Iphone 8, e estou com o mesmo problema.