GoPro 7 white screen response is very slow [ New ]

[superbeach55534]

My new GoPro 7 white screen respons eis very slow. From the main screen if I swipe up to go to my media it takes 10 seconds to go to the next screen. If im in media and press the back button in the upper right hand corner again it takes seconds to respond. Same with swiping down its takes over ten seconds to repond and in the mean time it is just a frozen picture. Is there a way to fix this?

[jayr3438]

Hi @superbeach55534,

May I know what SD card brand and model are you using? 

Also may I know the capacity of the SD card? 

Have you tried resetting the camera to factory settings and install new update?

Please let us know.

Thanks,

-Jay