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Tourist
Posts: 1
Accepted Solution

GoPro 4 problems

My GoPro4 has suddenly stopped connecting to my iPhone and the display on camera states sad card is full when it is not?

 


Accepted Solutions
GoPro
Posts: 10,154

Re: GoPro 4 problems

Hi @fids

 

Try resetting the camera to its factory settings.

Then proceed with Formatting an SD Card with the HERO4 Camera.

**Make sure to back up all necessary files.

 

If it's still the same, the next steps is to re-flash the software. https://gopro.com/update/hero4

 

Let us know how it goes.

You may also reach out to our Support Team for assistance.
https://gopro.com/help/ContactUs   

 

 

Regards,

Ej

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All Replies
GoPro
Posts: 10,154

Re: GoPro 4 problems

Hi @fids

 

Try resetting the camera to its factory settings.

Then proceed with Formatting an SD Card with the HERO4 Camera.

**Make sure to back up all necessary files.

 

If it's still the same, the next steps is to re-flash the software. https://gopro.com/update/hero4

 

Let us know how it goes.

You may also reach out to our Support Team for assistance.
https://gopro.com/help/ContactUs   

 

 

Regards,

Ej