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Tourist
Posts: 6

GoPro 4 hero black, will not connect to mobile app

[ New ]

Hello, have recently bought a Samsung A11 and downloaded quik video and photo editor, been through steps in app to pair, had a look in discussions and reset wifi, tried again and still will not pair. Has anybody been through this and fixed issue.

Thankyou in advance

Colin

GoPro
Posts: 14,949

Re: GoPro 4 hero black, will not connect to mobile app

[ New ]

@colinu48, I have a few troubleshooting suggestions that will help: 

  1. Restart your mobile device. 
  2. Once your phone is back on, turn on/off the Wi-Fi and Bluetooth. 
  3. Delete the GoPro camera under the Bluetooth and Wi-Fi entries in your mobile device’s settings. 
  4. Remove your camera entry from the GoPro App's history. 
    • Android: Open GoPro App. Press and hold the image of the camera and delete the entry from your camera history. 
    • iOS: Open GoPro App. Tap the pencil icon in the top-left corner of the Camera menu page. Tap the red X icon to delete the camera entry from your app’s history. 
  5. Clear the cache for the GoPro app in your device's settings under the "Applications" section. 
  6. Kill the app and relaunch it. 
  7. On your GoPro camera, turn the Wi-Fi off and on. Then restart the camera. 
  8. Now, put the camera in pairing mode. 
  9. Open the GoPro App on your phone and tap the camera icon. The app will try to connect via Bluetooth and take you through the pairing process. Follow the on-screen instructions in the app. 
    • Note: Some phones and regions require the camera to be in a 2.4GHz Wi-Fi band, you may also try this out. 
  10. For future reconnections, just make sure that the camera’s Wi-Fi is on and you’ll be all set.

 

Let us know how it goes.

Tourist
Posts: 6

Re: GoPro 4 hero black, will not connect to mobile app

[ New ]

Hi Aenriquez & thanks for reply.

1. Done

2. Done ( do you mean off/on)?.

3.Cant find gopro camera under bluetooth & wifi in mobile phone?.

4. Android.Opened app selected camera screen, pressed & held dowm camera icon in bottom left of screen for about 40 seconds, nothing happened.

5. Cleared the cache for gopro app on my phone.

6. Done

7. Done

8. Done

9. Done, tried at 2.4 GHz & 5 GHz.

Still would not find camera to input 4 digit code, did notice on some online tutorials when pairing hero 4 black they were getting 6 digits?

So still no go with the gopro app, any ideas greatly appreciated.

Colin

GoPro
Posts: 28,861

Re: GoPro 4 hero black, will not connect to mobile app

[ New ]

Hi @colinu48

 

If you are not getting the prompt for the Bluetooth PIN, the reset may have not completed.

Please go over the steps on Reset Wi-Fi Name and Password 

Then proceed with the pairing steps.

 

If it's still the same, re-flashing the software should also help.

See https://gopro.com/en/us/update/hero4

 

Let us know how it goes.
If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs
 

Thanks!

Ej

Tourist
Posts: 6

Re: GoPro 4 hero black, will not connect to mobile app

[ New ]

Hi EJ, thanks for reply, tried both things and still wouldnt pair and give me code so I have just filled out form with Support, if I get a fix for this I will add it to this post.

Thanks again

Colin