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Tourist
Posts: 2

GoPro 3+ Black No WiFi Connection to Phone/Remote Control

GoPro 3+ Black WiFi does not work with Phone/RC even after multiple updates to WiFi & Firmware. Any advise on resolving. Tired of manually start/stop recording & changing settings with small front screen.
GoPro
Posts: 9,487

Re: GoPro 3+ Black No WiFi Connection to Phone/Remote Control

 

Hi @soldiablo8

 

What error message are you getting when trying to connect your camera to your phone?

Please make sure your camera, the phone and the app are all up to date.

 

Here are some articles you can check: 

Troubleshooting GoPro App Connectivity Issues

How to Reset the Smart Remote

 

 

Thanks!

Ej

 

Tourist
Posts: 2

Re: GoPro 3+ Black No WiFi Connection to Phone/Remote Control

The message on my Galaxy 6 when trying to connect with GoPro 3+ Black is "We Cannot Find Your GoPro" "Lets Try Again".

I deleted the device from GoPro app on the phone and added it back on prior to trying to reconnect.

I reset my Remote Control and I get a Fail message when trying to connect as New RC. When trying current RC it just keeps searching.

HELP! I appreciate your assistance & links.
Henry
GoPro
Posts: 9,487

Re: GoPro 3+ Black No WiFi Connection to Phone/Remote Control

[ Edited ]

 

Thanks for trying @soldiablo8

 

It is best to refer to our Support Team for further assistance.

You may reach them by phone or chat through https://gopro.com/help/ContactUs  

Please let them know of the steps taken so far.

 

Thanks!

Ej